Telangana State Road Transport Corporation [TSRTC] — reg refund amount has not credited to my acct

I want to book a bus to anantapur to hyderabad thru tsrtc. The amt got debited from my acct thru net banking transaction
But ticket was not booked
The same day i got a mail from tsrtc
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment amount : rs.1325.00
Customer name : guest tsrtc
Customer email : [protected]@gmail.com
Refund initiated date :[protected]:19:29
Refund amount : 1325.00
Status : refund initiated

Merchant's reference number is [protected]
End payment id[protected]
Refunded amt 1325
Amt got debited from my account
Ticket not booked
Refund status was initiated
Still the amt has not been credited
Gave a compliant to my bank n they responded
Ambekar sreelakshmi, please note your case with reference no. 7250772 has been responded and closed, hdfc bank.