[Resolved] Telebuy.in / RP Telebuy Skyshop — Damaged product, cheated and asking to submit back product on my cost

Arun U

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.tbuy.in

Order ref no. [protected]
Dispatched through dtdc. Docket no : c71697868

http://www.tbuy.in/dash-cam i could see the advisement in television on telebuy and unfortunately, i liked the car dashboard camera and ordered one item without much looking into the reviews about the tbuy.in i called them and asked for the brand name of product and they said some italian company name, and they said that it is a new product. I did a credit card payment of 2000 rs, i could identify that these guys are big time cheaters when i found the same product in 1000 rs in another site.
Worst part is that the product was damaged as attached and the sd card not working which made me too much upset, i called them back to report and they are saying to sent it back in courier, they will check and replace back. I have to again pay around 300 rs for courier back, i didn't intent to get any decency from them and from many reviews i could find that they will again replace back with one or other damaged ones, they are big time cheaters.. I lost my money, learned a lesson not to buy from tv ads.. I can buy from sites like amazon where i can replace easily without any hidden rules.
Its just a simple can which might cost 20/1 of the cost on which they are selling and atleast that product they cannot give in a minimal quality...

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Jan 15, 2017

Complaint marked as Resolved

I got the product replaced at my door step, initially they denied to sent the product before raising the complaint The call came from bangalore : +91 80 60013444, Also they had provided this number for escalation Karthik Rajasekaran Customer care - Telebuy Direct number -044 -33616388| Mob- 9962509108.

Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.

Jan 07, 2017

Updated by Arun U If they would have told the name of the company and product i would have crosschecked with other portals.
But here they said the product is an ITalian product and then later I could see that that is not an Italian one some cheap Chinese product . The tele-customer care people are trained to lie upfront ...

Verified Support

Jan 13, 2017

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear customer,

Greetings from Telebuy!!!

We have gone through your complaint . We regret for the inconvenience caused. As we communicated to you, We will do the replacement in your door step within 48 hours of time. We expect your co-operation till such a time. Also we will take action against those who have given wrong commitment about the product.

For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions.In case of any escalation please contact me directly in below signed number.

Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected].

Jan 13, 2017

Updated by Arun U I have received the call from your customer care and the complaint has been registered #[protected]
They has assured replacement, I am waiting for it, and once its all done i will update here again.

Jan 14, 2017

Updated by Arun U I got the call from the telebuy bangalore office from number : +[protected], somebody called me from this number by 4:03 PM and said that he will deliver the product today [ 14-Jan-2017 ] in between 11 to 2: PM .

He never turned back and when i called back to this number by today [ 15-Jan-2017 ] evening, they do not know about such a delivery and that number is Telebuy landline.

I will talk to you Mr. Karthik after Monday on the number you have mentioned. Very weird experience from your
customer care.

Jan 15, 2017

Updated by Arun U I got the product replaced today morning, thanks Consumer complaints