[Resolved] Telebuy — Inappropriate reply for providing concern service provider number. | |
I have purchased paint zoom from tbuy. Within first use I faced problem with sprayer. After searching the number which is not present on there official website tgey told that will revert back as there is language barrier. For fifteen days there was no response from tbuy.for using machine nor more than 600 sqft painting area tgey blower of machine started sucking paint and is throwing from within the machine.again when I called they asked me to call on complain number.they promised that service will br provided withi two days and u will receive call from service provider from the person handling the job for that particular state. I even told that it is painting task what paint has been added is waste and painting job is yet to completed. Provide me the address I will take to workshop by my self .they insisted on service guy calling me at time of arrival.i am not provided with any complain registered number. Thay deny to give service guy number saying it is his personal number on that ground they will not provide the number. I am call them three times on number where complain is to be launced to track ky service request and concern person arrival data.and the height is they deny coming to location saying thay do not have spare parts which are needed so on that ground they will come later. Praftically there is one connector pipe. One sprayer . One blower. Out three components my sprayer and blower is out of performance in 600sqft painting coverage. Lack of communication number. Inappropriate reply for queries and no response from tbuy is what I have experienced.
Calling consumer number everytime is not free of cost.
Consumer
Vijaya
Email address arch.[protected]@gmail.com
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Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Dear Customer, Telebuy’s customer service works between 8 Am to 7 PM on all days and we will be happy to assist you with issues pertaining to our products / services. Please feel free to call us at[protected] OR Write to us at [protected]@telebuyindia.com. We assure you the best possible service always – Telebuy Customer Service
Reply
Dear Customers,
Greetings from Telebuy...!!!
We have gone through your complaint. We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.
Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.
Telebuy.
Greetings from Telebuy...!!!
We have gone through your complaint. We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care.
Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.
Telebuy.
non delivery of ordered goods
order id:[protected] dt 28/09/2014 (No no oil dosa tawa)83%
Complaints
229
Pending
41
Resolved
179
+91 44 4244 7015
+91 44 4391 7099 [Corp Office]
Tower A, 2nd Floor, Prince Info Park, Ambattur, Chennai, Tamil Nadu, India - 600058