Airtel Postpaid Mobile — complaint against airtel postpaid

Address:

West Delhi, Delhi

Sir,

my name is priyank bhatnagar and number is [protected] and i am using this number from 1 yr my
billing cycle is 25 to 26 i have 198 plan net on my number which is automatically renewed
month by month and it get renewed on 26 may and i got message on 10 june that you have
consumed 1800mb and after 2 gb you will be charged normally .so i called on customer care se
suggest be to get activated 199 plan in which he told me that i will get unlimited data 2 gb
with good speed and that less speed but it will not cost me any thing extra and block the
previous plan of 198.



from 13 june 2013 my internet stop working and when i called customer care executive at 10:30
he told me sir you services are barred due to excess o[censored]nbilled amount that is 22000 rs
and if you want to get access to internet you par 9154 rs .

he also said that you have deactivated you internet in mid of the month so yu will be given
only 1 gb free and rest will be charged as per bill plan .

sir why i will be charged when i was given 2 gb nd i aleady got charge 198 and i didnt even
consume 2gb and i also paid 199 again and still my services got barred why....

AM I

1. Not paying bill on time from last 10 months
2. If there is a condition like this why i was not told earlier.
3. Why while activating new 199 plan and deactivating 198 plan you executive didnt told me
that you have be given on 1 gb and rest charged in 198 plan.
4. Even after paying 199 why my services got barred.
5.you customer care executive given me a complaint number[protected]and told that you will get
a Call within 2 hrs but its almost 8 hours i didnt get and call to resolve my query.
6. Every time i called customer care they told me that PLEASE BE ON LINE WE ARE TRANSFERRING
YOUR COMPLAINT TO OUR SENIOR AND EVERY TIME IT AUTOMATICALLY GETS DISCONNECTED.


please solve my query as soon as possible i need answer for all my questions.





THANKING YOU,
PRIYANK BHATNAGAR [protected]