The Mumbai Atelier — product not received from the mumbai atelier

Website:

themumbaiatelier

On 11th November 2019 I ordered biotin hair growth serum to the mumbai atelier and paid rs.883.82, vide sbi card but till date I have not received the product . I have sent several mails on different dates to their customer care mailing address but they did not reply and even their tracking number not matching with their courier service.
I attach herewith the gmail documents received from them for your ready reference.g