[Resolved] The Souled Store — avengers endgame hoodie limited edition time travel | |||
We had order 3 hoodies of avengers endgame time travel edition and order number was 1882231. As soon as i dropped it in bucket it started losing its red color and was on white part of the hoodie. For your information we haven't machine washed it. We didn't even put detergent in it. My email is [protected]@gmail.com and other email is [protected]@gmail.com. Te jacket is so costly and the quality is not good. How can it start loosing its color... I even have photos of hoodie that how it looks now. Was this information helpful? | |||
Sep 10, 2019 Complaint marked as Resolved The Souled Store customer support has been notified about the posted complaint. Verified Support Aug 10, 2019 The Souled Store Customer Care's response Hey Salman, Kindly note that we tried contacting you on your mobile number, but we could not get through. We have received your complaint against the red color bleeding onto the white part of the quantum jacket after placing it in a bucket of water. Please note that it was specified in the Product Description that the jackets should not be washed with water, but only dry cleaned. However, since you've been a genuine loyal customer of The Souled Store and also an Exclusive member, we have gone ahead and have made an exception for you. We have credited 50% of the order amount as reward points in your The Souled Store account which you can redeem at any given point to place an order for whatever you wish for at your convenience. Thank you and have a soulful day! | |||
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I have received a book that i ordered in a worst condition. it looks like used or some kind of it. it is torn at places. but i cannot find the return or exchange option. i am looking to exchange the product instead of returning it.
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