[Resolved]  The Souled Store — delivery has not done but money taken online

Address:Visakhapatnam, Andhra Pradesh, 535145

I had ordered a case cover for my mobile in Souled store website . They took an amount through online source and gave a delivery date and said FedEx will make my delivery . I have been waiting and suddenly they sent a msg that ur product was delivered but i didnt recieved the product . I searched with the tracking no[protected] there i saw that my product has already been delivered 2 days back . I contacted Souled store and they are not responding and i complainted to FedEx customer care and they were lagging and not doing the work as said . Please help me with this thing .
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Aug 8, 2019
Complaint marked as Resolved 
The Souled Store customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2019
The Souled Store Customer Care's response
Hey,

We are terribly sorry that you had an unpleasant experience. We have dropped you an email regarding the same. Please revert so that we could sort this out for you at the earliest. Once again, we are sorry for the trouble.

Have a soulful day!
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    Mastan House, Opp Mayur Building, Arun Kumar Vaidya Road, Mumbai, Maharashtra, India - 400050
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