The Souled Store — Item not delivered.

I ordered from The souled store and it was delivered by xpressbees. I was not at home when the packafe arrived so I asked delivery partner to deliver to my security guard. He kept asking for otp so i told him to call me once he reaches to security then i’ll give the otp, to which he says “madam trust me i will deliver to guard, pls tell me otp”. well, I did tell him the otp. and yes, my package is not with the security guard. the delivery partner is not even picking my calls anymore.
souled store order id: 8187277.
xpressbees delivery partner: Naveen( +91 [protected])
my phone number: [protected]