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The Souled Store Complaints & Reviews

www.thesouledstore.com
1.9
Updated: Apr 24, 2026
Complaints 145
Resolved
55
Unresolved
90
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
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The Souled Store

The Souled Store reviews & complaints page 3

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J
Joshna61
Mar 30, 2022
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I have ordered two items and the order number is Order # 5665953, returned both the items on 19th march, today it is 30th march, I still waiting for my refund. I have contacted customer service chat calls no use. As a refund policy it takes 7 to 10 working days, it's been 14 days. I still dint get my refund back to my account. Such a worth service. I want my refund back ASAP. I m checking my bank account regularly I don't see any kind of refund.
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    V
    Vidhi Jani
    Mar 4, 2022
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    I have ordered one t-shirt and pent from souled store and it is delivered successfully but the thing is it’s size too big so I have initiated return request now they are saying that we are not providing return service from your pincode.
    There is nothing mentioned in terms and conditions.
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      N
      Nancy Rahul Goyal
      Dec 16, 2021
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      Address: E-95A Sector 55, Sector-55

      I returned two dresses but refund I recieved is only of 1 dress...not recieved another dress refund
      Order id-5143559
      The Souled Store customer support has been notified about the posted complaint.
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        N
        Nainavin
        Dec 5, 2021
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        Address: 224, Tantia Jogani Industrial Premises Opp Lodha Excelus, Jivraj Ramji Boricha Marg, Lower Parel East, Mumbai, Maharashtra 400011

        I had placed an order on 21st Nov because of their no confirmation after placing order i had to cancel the order. However till date they haven't given refund for my order. Have sent several mails to their customer service team. But they are also useless. Entire company is fraud and they are looting customers. Please take necessary action and arrange for refund.
        The Souled Store customer support has been notified about the posted complaint.
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          S
          S Gude
          Nov 24, 2021
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          I placed the order on 7 November and the order shows dispatched and is showing status to be present somewhere in Maharashtra since 3 weeks.I contacted the customer care many time through the email [protected]@thesouledstore.com they reply once and again i get no update and they stopped responding to the emails.It is very frustrating as it is prepaid order they took the money and there is no product i want refund for my order.
          ORDER ID: 4923726
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            S
            Siva Kumar SK
            from Chittoor, Andhra Pradesh
            Sep 22, 2021
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            Website: thesouledstore

            The product I received was not the same as shown in the pictures. So, I initiated a return on the product because I wasnt satisfied. The delivery partner picked the product the very next day but I did not receive an refund yet. The return bar is also not showing the "return picked". Its still on the "return initiated" step.
            Order ID: 4585888
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              Shaun12
              Aug 31, 2021
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              Had placed an order and was expecting it to be delivered on 31-08-21 . The status shows delivered but I haven't received the items yet.
              The Souled Store customer support has been notified about the posted complaint.
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                5
                5BCreative
                Jul 21, 2021
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                Where is my order no. 4280194. It's been so many days, no update on the order for couple of days. This is my first time I am using Souled Store and I am not enjoying the experience, I was so excited to get my stuff but now...
                The Souled Store customer support has been notified about the posted complaint.
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                I received my package today, I got the t-shirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

                I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

                also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

                Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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                I received my package today, I got the tshirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

                I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

                also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

                Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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                  Shayon Burman
                  Jul 19, 2021
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                  I am an exclusive member of the souled store. I ordered this on 12th July 2021, received on 15th. I was too big for my size so I initiated a return that day only. The next day a person came and picked it up. The app is still showing Return initiated since 15th July. Please resolve this issue asap. Order ID is 4266962
                  The Souled Store customer support has been notified about the posted complaint.
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                    S
                    Sakar Jog
                    Jun 24, 2021
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                    Resolved

                    I recently ordered a product from the souled Store and after the delivery procedure was complete, I gave my feedback.
                    But even after giving the feedback, I am receiving receiving an e-mail asking me to give a feedback again and again.
                    I have attached a screenshot of my inbox.
                    Jun 25, 2021
                    Complaint marked as Resolved 
                    The e-mails have stopped. Thank You for the assistance.
                    The Souled Store customer support has been notified about the posted complaint.
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                      Kisu1207
                      May 12, 2021
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                      Ur company have send me msg try to pay by upi card I have asked ur delivery boys but he got angry on me roughly asked me to pay cash by telling my company whatever send I don't care his senior told him to ask for cash this the pathetic service I have seen before this is first time I m personally messaging u next time I will put this in public
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                        Devank Pawar
                        May 5, 2021
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                        Address: The Souled Store 224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011

                        I returned my order and the delivery guy picked up the parcel but i haven't gotten my refund yet also in the app it didn't got updated it's been 2 days
                        The Souled Store customer support has been notified about the posted complaint.
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                          Anushree Bagadiya
                          Mar 28, 2021
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                          I was charged extra 25 for COD. I found that when I saw the invoice. If I hadn't checked it then I wouldn't have found it. Infact I checked the amount again after selecting COD. But then also it didn't reflect in the final amount. Only in the invoice. You claim to have no hidden charges. But I'm sadly disappointed. Plus you didn't even give an option to cancel the order. You just keep displaying the cancellation policy. It is so disheartening
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                            PRIYANSH JHA
                            Feb 15, 2021
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                            Pls help me in this complain

                            I cancel on 3rd Feb but I don't get refund of my payment

                            My order id : 3522147
                            The Souled Store customer support has been notified about the posted complaint.
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                              Ashijaby
                              from Vyara, Gujarat
                              Feb 3, 2021
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                              Ordered a product on 27th Jan, which reached the nearest hub on 30th Jan.
                              Since then, received call from delivery executive twice but the product is not delivered!!!
                              Complaint raised by mail, received response a couple of times and now not receiving the response from [protected]@thesouledstore.com as well!!!

                              No one is attending the complaint!!!

                              The order is prepaid and I am not sure who and how, I am getting the refund!!!
                              The Souled Store customer support has been notified about the posted complaint.
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                                R
                                Rohith J
                                Dec 5, 2020
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                                I placed an order. ididnt receive. and it was showing in the app that the item was delivered. and i am not able to contact with anyone of customer care. there is no customer care personal to talk or chat .
                                The Souled Store customer support has been notified about the posted complaint.
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                                  A
                                  Abhijeet0078
                                  from Mumbai, Maharashtra
                                  Nov 8, 2020
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                                  Order ID: 3209070
                                  Date & Time of Supply: Nov. 2, 2020, 6:31 p.m.
                                  Payment Method: Wallet
                                  Delivery Partner: Delhivery Surface

                                  Package had plastics only .. there was nothing inside it.. package was completely empty

                                  [protected]@gmail.com
                                  [protected]
                                  My contact
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                                    Abhijeet0078
                                    from Mumbai, Maharashtra
                                    Nov 8, 2020
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                                    Address: In front of purunagarh primary school, Behind dharanidhar school, Purunagarh ; debagarh, Schoolsahi

                                    They sent an empty package with plastic and paper and sole
                                    The Souled Store customer support has been notified about the posted complaint.
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                                    they should give refund bro
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                                      G
                                      Gauzzo
                                      Oct 16, 2020
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                                      Address: The Souled Store 224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011

                                      I had placed my Mumbai Indians Jersey order on the 4th October 2020 with the company committing it to deliver by 15 th October 2020. There has been no communication on my order whatsoever and there seems to be no point of contact.I’m feeling utterly disappointed and let down by a people who proudly call them a home grown brand.Their offers displayed on the app have always been misleading.Presently the same jersey is showing at INR 200 with shipping date committed to 25 th October.Absolutely Disgraceful.I request strict action to be taken against them.
                                      The Souled Store customer support has been notified about the posted complaint.
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                                        Rohit Taro
                                        Oct 15, 2020
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                                        I had ordered three items on 7th of October and they are yet to be shipped to till this date so l am realy disappointed by this .please resolve my issue asap
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