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The Souled Store Complaints & Reviews

www.thesouledstore.com
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Updated: Dec 21, 2023
Complaints 142
Resolved
55
Unresolved
87
So far, so good. The Souled Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Souled Store will keep up the work and continue to help more customers with their concerns even better 🤝
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The Souled Store reviews & complaints page 3

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S
S Gude
Nov 24, 2021
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I placed the order on 7 November and the order shows dispatched and is showing status to be present somewhere in Maharashtra since 3 weeks.I contacted the customer care many time through the email [protected]@thesouledstore.com they reply once and again i get no update and they stopped responding to the emails.It is very frustrating as it is prepaid order they took the money and there is no product i want refund for my order.
ORDER ID: 4923726
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    R
    rohitkuthyar
    from Hyderabad, Telangana
    Nov 6, 2021
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    My order not being delivered and faking the delivery attempts by the company

    I had to receive my order yesterday and suddenly it says that I was not available at the delivery address and opted for open delivery, which I did not. The same thing happened even today. Even though they had my contact details, I did not even receive a single call back from the company. I either want my order by tomorrow or refund me the full amount to my bank account. Please revert back to me at the earliest.

    Order ID: 4893300...
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    S
    Siva Kumar SK
    from Chittoor, Andhra Pradesh
    Sep 22, 2021
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    Website: thesouledstore

    The product I received was not the same as shown in the pictures. So, I initiated a return on the product because I wasnt satisfied. The delivery partner picked the product the very next day but I did not receive an refund yet. The return bar is also not showing the "return picked". Its still on the "return initiated" step.
    Order ID: 4585888
    The Souled Store customer support has been notified about the posted complaint.
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    Returning order - Comment #3896946 - Image #0
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      S
      Shaun12
      Aug 31, 2021
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      Had placed an order and was expecting it to be delivered on 31-08-21 . The status shows delivered but I haven't received the items yet.
      The Souled Store customer support has been notified about the posted complaint.
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        5
        5BCreative
        Jul 21, 2021
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        Where is my order no. 4280194. It's been so many days, no update on the order for couple of days. This is my first time I am using Souled Store and I am not enjoying the experience, I was so excited to get my stuff but now...
        The Souled Store customer support has been notified about the posted complaint.
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        I received my package today, I got the t-shirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

        I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

        also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

        Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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        I received my package today, I got the tshirts but haven't received the "Black Panther (3ply Face Mask)", kindly look into the matter and get this resolved.

        I think there is a bug in you app as it does not allow to submit the request via the app. Kind of frustrating.

        also, the delivery took very long to reach despite of the package reaching the final shipment place on 19th. What's the point of being an exclusive customer.

        Please get this resolved as soon as possible as I am not going to wait another 7 days to get the mask.
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          S
          Shayon Burman
          Jul 19, 2021
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          I am an exclusive member of the souled store. I ordered this on 12th July 2021, received on 15th. I was too big for my size so I initiated a return that day only. The next day a person came and picked it up. The app is still showing Return initiated since 15th July. Please resolve this issue asap. Order ID is 4266962
          The Souled Store customer support has been notified about the posted complaint.
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            S
            Sakar Jog
            Jun 24, 2021
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            Resolved

            Constantly Receiving the Same E-Mail

            I recently ordered a product from the souled Store and after the delivery procedure was complete, I gave my feedback.
            But even after giving the feedback, I am receiving receiving an e-mail asking me to give a feedback again and again.
            I have attached a screenshot of my inbox....
            +1 photos
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            K
            Kisu1207
            May 12, 2021
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            Ur company have send me msg try to pay by upi card I have asked ur delivery boys but he got angry on me roughly asked me to pay cash by telling my company whatever send I don't care his senior told him to ask for cash this the pathetic service I have seen before this is first time I m personally messaging u next time I will put this in public
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              D
              Devank Pawar
              May 5, 2021
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              Address: The Souled Store 224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011

              I returned my order and the delivery guy picked up the parcel but i haven't gotten my refund yet also in the app it didn't got updated it's been 2 days
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                A
                Anushree Bagadiya
                Mar 28, 2021
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                I was charged extra 25 for COD. I found that when I saw the invoice. If I hadn't checked it then I wouldn't have found it. Infact I checked the amount again after selecting COD. But then also it didn't reflect in the final amount. Only in the invoice. You claim to have no hidden charges. But I'm sadly disappointed. Plus you didn't even give an option to cancel the order. You just keep displaying the cancellation policy. It is so disheartening
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                  PRIYANSH JHA
                  Feb 15, 2021
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                  Pls help me in this complain

                  I cancel on 3rd Feb but I don't get refund of my payment

                  My order id : 3522147
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                    A
                    Ashijaby
                    from Vyara, Gujarat
                    Feb 3, 2021
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                    Ordered a product on 27th Jan, which reached the nearest hub on 30th Jan.
                    Since then, received call from delivery executive twice but the product is not delivered!!!
                    Complaint raised by mail, received response a couple of times and now not receiving the response from [protected]@thesouledstore.com as well!!!

                    No one is attending the complaint!!!

                    The order is prepaid and I am not sure who and how, I am getting the refund!!!
                    The Souled Store customer support has been notified about the posted complaint.
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                      R
                      Rohith J
                      Dec 5, 2020
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                      I placed an order. ididnt receive. and it was showing in the app that the item was delivered. and i am not able to contact with anyone of customer care. there is no customer care personal to talk or chat .
                      +1 photos
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                        A
                        Abhijeet0078
                        from Mumbai, Maharashtra
                        Nov 8, 2020
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                        Order ID: 3209070
                        Date & Time of Supply: Nov. 2, 2020, 6:31 p.m.
                        Payment Method: Wallet
                        Delivery Partner: Delhivery Surface

                        Package had plastics only .. there was nothing inside it.. package was completely empty

                        [protected]@gmail.com
                        [protected]
                        My contact
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                          Abhijeet0078
                          from Mumbai, Maharashtra
                          Nov 8, 2020
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                          Address: In front of purunagarh primary school, Behind dharanidhar school, Purunagarh ; debagarh, Schoolsahi

                          They sent an empty package with plastic and paper and sole
                          The Souled Store customer support has been notified about the posted complaint.
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                          they should give refund bro
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                            G
                            Gauzzo
                            Oct 16, 2020
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                            Address: The Souled Store 224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011

                            I had placed my Mumbai Indians Jersey order on the 4th October 2020 with the company committing it to deliver by 15 th October 2020. There has been no communication on my order whatsoever and there seems to be no point of contact.I’m feeling utterly disappointed and let down by a people who proudly call them a home grown brand.Their offers displayed on the app have always been misleading.Presently the same jersey is showing at INR 200 with shipping date committed to 25 th October.Absolutely Disgraceful.I request strict action to be taken against them.
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                              R
                              Rohit Taro
                              Oct 15, 2020
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                              I had ordered three items on 7th of October and they are yet to be shipped to till this date so l am realy disappointed by this .please resolve my issue asap
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                                M
                                Manisha62
                                Jul 31, 2020
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                                The order status is still order placed and i am unable to return the order.
                                The Souled Store customer support has been notified about the posted complaint.
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                                  K
                                  kalyanchakravarthi88
                                  Jul 19, 2020
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                                  Address: The Souled Store 224, Tantia Jogani Industrial Premises, J. R. Boricha Marg, Opp.Lodha Excelus, Lower Parel (East), Mumbai - 400011

                                  I have ordered two shirt and one phone case from souled store official site of rupees ₹1689 which is big amount for me on 18 july 2020... I paid amount via phone pay app... The amount of ₹1689 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing... Most ridiculous thing is that they are not replying of my emails and calls... Such a shame.. This was my first and definitely last order which i haven't recieved... I request you to please give back my debited money or give that two shirt and one phone case.
                                  +1 photos
                                  Feb 4, 2023
                                  Complaint marked as Resolved 
                                  Order processed after sending emails to support with consumercomplaints screen shot
                                  The Souled Store customer support has been notified about the posted complaint.
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                                    vishalsoni22
                                    from Mumbai, Maharashtra
                                    Jul 8, 2020
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                                    Resolved

                                    return of goods

                                    Address: thane

                                    I had ordered 7 items of clothing from the souled store online of which
                                    I had excuted a return request and accordingly sent the parcel (Containing 5 items) to the address mentioned by speed post.. After almost 7 days of no response whether they received the parcel or no i emailed them asking about it..
                                    Then i get a reply from their side.."this is to inform you that a refund has been done in your the souled store wallet in...
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