[Resolved] The Souled Store — order, purchase and amount

Sanya Puri

from Agra, Uttar Pradesh

Address:

Bajaj House 21/74 ,lane no. 21 opp. to patanjali store, E.C. Road, Dehradun, Uttarakhand, 248001

I have ordered avengers t-shirt from souled store official site of rupees ₹523 which is big amount for me on 24 feb 2019... I paid amount via phone pay app... The amount of ₹523 got deducted from my debit card on and moreover when next time i visited their site and logged into my account i was not able to track my order nor the site was showing thay u even have placed any order from your (My) account... This is totally disappointing... Most ridiculous thing is that they are not replying of my emails and calls... Such a shame.. This was my first and definitely last order which i haven't recieved... I request you to please give back my debited money or give that t-shirt.

Hopefully i took screenshot from their site when it was showing that i placed my order and the very next day no such thing was showed on their site.

+2 photos

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Apr 6, 2019

Complaint marked as Resolved

The Souled Store customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2019

The Souled Store Customer Care's response Hey Sanya, first and foremost, please accept our apologies regarding the unpleasant experience. Due to a technical glitch on the website, your order couldn't go through. We had mailed you regarding the same. The refund for the same has been initiated via Paytm and it will reflect in your wallet within the next 24-48 hours. Apologies for the inconvenience caused.