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The Souled Store

[Resolved]  The Souled Store — product not delivered till today

This is the 3rd time that im launching the complain. My product got shipped on 20th may, everyday fake messages comes from souled store that they will deliver the order by today. But its been full 2 weeks its not delivered. Order id-1776807, delivery partner fedex.
I placed my order on 18th may, and still today they are not delivering, and its already a prepaid order.
I want my order immediately either to get delivered, or simply i want my money back. I want refund. Souled store is simply not helping to resolve the matter, and sending mails and messages. Immediately i want the matter to get resolved.
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Aug 3, 2019
Complaint marked as Resolved 
The Souled Store customer support has been notified about the posted complaint.
Verified Support
Jul 01, 2019
The Souled Store Customer Care's response Hey,

We are extremely sorry for the inconvenience caused. As per the update from our courier partner the order has been delivered. Please let us know If you have not yet received the products and we will resolve it for you at the earliest.
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Comments

I placed my order on 18th of May, till now from past 5 days messages comes that out for delivery. Can you please let me know that will you get it delivered or not?? Its worst experience shopping with souled store. Already once this happened and second time I placed the order but not delivered
..kindly deliver or refund Asap.Order id-1776807.
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