[Resolved] The Souled Store — their return handling and the customer support sucks | |||||
I have ordered 11 t-shirts and souled store exclusive member The sized did not fit well, and i initiated a return and shipped them the return of 11 tshirts (Stated that i have returned all those in the email i sent them) As per their recommendation, they asked me to ship using india postal services. I did the same. And now they tell that they have not received half return Insane customer service and handling of customers. They are still telling the employee who collected the package is on a vacation and they do not know when will he resume his duties so that he knows all information. This was a lame response given to me. Do not buy from them guys... First experience a worst one. Was this information helpful? | |||||
Jul 8, 2020 Complaint marked as Resolved Resolved by providing the credits to use with their website. The Souled Store customer support has been notified about the posted complaint. Verified Support Oct 09, 2019 The Souled Store Customer Care's response Hey, We're really sorry for the inconvenience caused. We request you to please share an image of the courier receipt at [protected]@thesouledstore.com and our team will take the case on priority and resolve the issue. Once again apologies for the inconvenience. Cheers! Customer Experience Team The Souled Store Verified Support Oct 10, 2019 The Souled Store Customer Care's response Hey, We have received 5 t-shirts in the package and we have initiated a refund of those t-shirts in the original mode of payment. The weight of the package we received was 1300 gms which is the total weight of 5 t-shirts. If you have missed out on sending the other t-shirts, please send them and we will initiate a refund for them. If you have already sent them, please help us out with the details of the weight of the package when it was shipped out to us. Also, let us know the total amount you paid for the package to be couriered to us. Verified Support Oct 10, 2019 The Souled Store Customer Care's response Hey, We have received 5 t-shirts in the package and we have initiated a refund of those t-shirts in the original mode of payment. The weight of the package we received was 1300 gms which is the total weight of 5 t-shirts. If you have missed out on sending the other t-shirts, please send them and we will initiate a refund for them. If you have already sent them, please help us out with the details of the weight of the package when it was shipped out to us. Also, let us know the total amount you paid for the package to be couriered to us. Cheers! Customer Experience Team The Souled Store Oct 11, 2019 Updated by lonelybee6 The Indian Postal Services clearly state that the package weight was 2300gms. (Refer the picture or the receipt received from Indian Postal service). And you guys state that you just received 1300gms. Awesome. Now you're blaming on Indian postal service that their weighing scale is wrong? This clearly represents that you guys are not at all professional in handling or resolving issues like this. This is totally a fraud. Kudos guys  | |||||
 2 Comments | |||||
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We hav not ordered anything from souled store yet we received a msg stating an order no and said that the order was ready to be shipped . Please resolve this matter soon.
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Taniyachaki's reply, Jan 7, 2020
Has the complaint been shared with the souled store?
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Mastan House, Opp Mayur Building, Arun Kumar Vaidya Road, Mumbai, Maharashtra, India - 400050
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And you guys state that you just received 1300gms. Awesome.
Now you're blaming on Indian postal service that their weighing scale is wrong?
This clearly represents that you guys are not at all professional in handling or resolving issues like this. This is totally a fraud.
Kudos guys