[Resolved] The Souled Store — their return handling and the customer support sucks

lonelybee6

from Pune, Maharashtra

Oct 8, 2019

Address: SOULED STORE, MUMBAI BANDRA WEST, 421302

Website: thesouledstore.com

I have ordered 11 t-shirts and souled store exclusive member

The sized did not fit well, and i initiated a return and shipped them the return of 11 tshirts (Stated that i have returned all those in the email i sent them)

As per their recommendation, they asked me to ship using india postal services. I did the same.

And now they tell that they have not received half return

Insane customer service and handling of customers. They are still telling the employee who collected the package is on a vacation and they do not know when will he resume his duties so that he knows all information. This was a lame response given to me.

Do not buy from them guys... First experience a worst one.

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Jul 8, 2020

Complaint marked as Resolved

Resolved by providing the credits to use with their website.

The Souled Store customer support has been notified about the posted complaint.

Oct 08, 2019

Updated by lonelybee6 ORDER NUMBER: 2106294

Verified Support

Oct 09, 2019

The Souled Store Customer Care's response Hey,

We're really sorry for the inconvenience caused. We request you to please share an image of the courier receipt at [protected]@thesouledstore.com and our team will take the case on priority and resolve the issue.

Once again apologies for the inconvenience.

Cheers!
Customer Experience Team
The Souled Store

Verified Support

Oct 10, 2019

The Souled Store Customer Care's response Hey,

We have received 5 t-shirts in the package and we have initiated a refund of those t-shirts in the original mode of payment. The weight of the package we received was 1300 gms which is the total weight of 5 t-shirts. If you have missed out on sending the other t-shirts, please send them and we will initiate a refund for them. If you have already sent them, please help us out with the details of the weight of the package when it was shipped out to us. Also, let us know the total amount you paid for the package to be couriered to us.

Verified Support

Oct 10, 2019

Oct 11, 2019

Updated by lonelybee6 The Indian Postal Services clearly state that the package weight was 2300gms. (Refer the picture or the receipt received from Indian Postal service).

And you guys state that you just received 1300gms. Awesome.

Now you're blaming on Indian postal service that their weighing scale is wrong?

This clearly represents that you guys are not at all professional in handling or resolving issues like this. This is totally a fraud.

Kudos guys

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Comments

lonelybee6

from Pune, Maharashtra

Oct 11, 2019

The Indian Postal Services clearly state that the package weight was 2300gms. (Refer the picture or the receipt received from Indian Postal service).

And you guys state that you just received 1300gms. Awesome.

Now you're blaming on Indian postal service that their weighing scale is wrong?

This clearly represents that you guys are not at all professional in handling or resolving issues like this. This is totally a fraud.

Kudos guys

their return handling and the customer support sucks - Comment #3557423 - Image #0

Taniyachaki

Jan 9, 2020

We hav not ordered anything from souled store yet we received a msg stating an order no and said that the order was ready to be shipped . Please resolve this matter soon.