The Souled Store — worst service ever

Website:

www.thesouledstore.com

Dear Souled store,

First of all, let me write some adjectives for your service.Terrible, A-unprofessional, slip shod, awful & disappointment. You can now pat on your backs for your negatively great service. I don't even think that you will understand this email as you guys were unable to understand my requests.

So my story starts with order number 919495. I have to repeat everything now, as you guys are so unorganized and might not have a record of our communication. Below is the first email that I have sent you on June 16, 2018.

"I have been trying to call you for the past 2 days, however, it says that ''Sorry, we are not available today''.

So my issue is concerned with the order ID 919495. I have ordered & received 4 T shirts of L size. 2 of them fit perfect. However, the other 2 does not seem to fit me. So I want them to be exchanged for an XL size. Below are the details of the tees that I wanted to exchange:

1.) Punisher: Skull (Glow in the Dark) - XL is available when I go to the exchange screen so I would like to request for an exchange for this tee.
2.) Mechanical Engineer - XL Size Is Not Available When I Go To The Exchange Screen. Hence Please Advice What To Do With It (I Really Like That Tee, So Please Arrange For An Alternative Other Than Refund.).

Please Let Me Know The Further Procedure And A "Soulution" For The 2nd Tee Mentioned Above."

I did not receive any reply from you guys. My next email was sent to you on June 19, 2018. Refer below.

"Worst customer service ever.. I have emailed u 3 days ago.. I wrote my query on your website 4 days ago.. Still no response.. Great going!!! "

To the above email, your representative have taken the effort to reply on June 19, 2018.

"Hey!

We apologize for the delay in response.

We would like to inform you that the tee is out of stock and will take more than 2 weeks to restock at our end. Thus, you will need to choose a different design in order to exchange.

Thank you.

Cheers,
Renu"

Soon after this gibberish and generic response of yours, I tried calling again and by God's grace was able to connect to a representative. He helped me by stating that you can put up an exchange request on the website for the tee (Mechanical engineer XL size which was out of stock) and write us an email including the screenshot and link for the replacement tee whichever I like. He also advised me to slip in a note in the package so that you guys won't make a mistake. I have followed your advice and done the same. I have slipped in not 1 but 2 notes in the 2 Tees so that you guys don't make a mistake. Please read the below email which was sent by me on 21 June, 2018 after raising an exchange request on your website.

"Dear Souled store,
I have sent the package back to you. Attached the courier acknowledgement. Also Please read the note inside the package.

My issue is concerned with the order ID 919495. I have ordered & received 4 T shirts of L size. 2 of
them fit perfect. However, the other 2 does not seem to fit me. So I want them to be exchanged for
an XL size. Below are the details of the tees that I wanted to exchange:

1.) Punisher: Skull (Glow in the Dark) - XL is available when I go to the exchange screen so I would
like to request for an exchange for this tee.
2.) Mechanical Engineer - XL size is not available when I go to the exchange screen. Hence I have
selected XXL (just for the sake of selection, as instructed by customer service representative).
However, I do not want that. Instead please send me Weekend Blinks Tee in L size.

Please note do not send Mechanical engineer Tee in XXL. Send weekend blinks in L size in
exchange."

I have received an email from the souled store on June 26 stating that they have received my returned products. Also they have returned Rs.100 out of the Rs.180 that I have spent on courier service as reward points. How generous of you. Moving on, I have received an email from you guys on June 29, 2018 as below.

" Hey,

Thank you for placing your order with The Souled Store!

This is to inform you that we have received your exchange package.

Unfortunately, the Weekend Blinks out (Size L) was the last product in our fulfillment centre and it did not pass our quality check. Therefore, we will not be able to ship this product out to you. We would request you to select one of the two options below:
Pick another design (Share the link or screenshot with the size)
Get your The Souled Store wallet credited with an equivalent amount of Reward Points which you can use while placing future orders with us
At The Souled Store we aim to provide our customers with the best products and experience. We are extremely sorry for the inconvenience and do hope you visit us again.

Please Note: Your order will be automatically canceled and equivalent points added if we do not receive a reply to this email in 3 days."

To the above email I replied on June 30, 2018 as :

" Hello,

Pls send this tee instead of weekend blinks in large size along with punisher glow in the dark tee in xl size.. Provided the link below and screenshot in attachment..

https://www.thesouledstore.com/product/friends-they-dont-know-tshirt

Note: pls. Make sure it reaches me before 10 July as I will be travelling abroad for studies.. Would request you to expedite this delivery.."

Below is the reply from you guys stating that you have understood my request:

"Hi.

This is to inform you that we have forwarded your request to the concerned department and they will look into it and do the needful.

Please let us know if we can be of further assistance.

Thank you"

Yesterday I have received my shipment or shall I say useless piece of [censored], that too after numerous arguments and problems with your courier partner "Delhivery".

1.) It does not contain Glow in the Dark Punisher Tee (XL size) Tee
2.) It contains Friends Tee in XL size (As you can clearly read in the above emails that I have requested for L size in friends Tee)
3.) I have spent Rs. 180 on Courier for returning the Tee which I won't spend again as it is your mistake in send the wrong sized Tee. (Not to mention, you forgot to send the Punisher Tee)
4.) I have had numerous delivery issues with your service provider Delhivery. It was out for delivery since 2 days but could not reach my place. Their reasons are incomplete address and consignee not available at address. However, they have previously delivered me 3 shipments on the same address and I was available at my address at all times. I had to call the customer service 3 times to get the address of the nearest sort centre out of which 2 times they hung my call. Finally I had to go to the address and collect my items myself.
5.) As you can see in my last email that I have a flight on 10th of july, 2018, now returning or exchanging is of no use at all for me.

To summarize the whole situation, my big question is

WHAT DO I DO?
I want you guys to call me or revert back to this email explaining what went wrong and addressing each and every part of this email. Don't just apologize when you don't mean it. I want a neat "soulution" for this.