TheSmartShop Complaints & Reviews

Respected sir, i nazrul islam barbhuiya from dimapur hangshing colony ward no 16, i want my irctc id to be deactivated, used by sohid ahmed a smartshop agent since last three years, leaving with no profit for me, as i have no interest on that id anymore. I would like u to request my irctc id used in my name nazrul islam barbhuiya to be deactivated used by sohid ahmed shop name homelite situated. At lhomithl bazaar dimapur nagaland
Illegally without my permisson as soon as possible. I would like to deactivate as soon as possible, i would be very thankful to u thanking u nazrul islam barbhuiya, hangshing colony ward no 16 dimapur nagaland

Dear sir, I am Nazrul islam Barbhuiya from Dimapur, Lhomithi village bazaar. I want to deactivate my irctc id used by Smartshop agent Sohid Ahmed, Shop name Homelite situated at Lhomithi village bazaar, Dimapur since last three years. So now i want to deactivate my irctc id. So I would like to request you deactivate my id as early as possible.I would be very thankful to you

Dear sir,
My name chhotu saw from hazaribagh (Jharkhand)
My smart shop id is inixr[protected].
Irctc pandrive send september 2017 but not give my irctc id and passwar.
I have many time of try to custermar care of give by railway id and passwar,
But not respond of custemar care and not give answar to my mail.
So, therefore i request to you give my irctc id and passwar.
Thank you. Your custemar
Chhotu saw
Mob. [protected]

I am retailer of TSS I have done 4000 rs transfer at 17:32:24, Saturday, 13 October 2018 by our TSS portal but not credited customer account.So plz help me for this transaction customer has been very very angry and aggressive.
I attached screenshot of transaction ID and Hermes ID send to you details.
Customer show me his transaction mini statement also.plz give me support .
Warm Regards,
Gaurav Enterprises,
Pune,
Maharashtra.

Dear sir,

Mai aapka company ka one of the stockiest, Mai 26/02/2018 ko 2000rs i cash dmr pe transfer 2 alag alag aadmi ko transfer kiyata magar Sirf 1hi aadmi ko paisa pahuncha hai aur mere wallet me se 2000rs kata huva hai plz meri amount muje refund kardo ...plz

HERMS PNR: 1) O7LGPV 2) O7LGLQ

Terminal id :INHBX0390007B2
SHINE ONLINE APPLICATION CENTER

Respected sir/madam, we paid 9000 rupees to you for irctc login before 1 year upto now we had get anything from you. We provided all our document and files to you. We paid money to your senior sales executive officer. His name is shaik sajid. He is not answering our call. We are suffering so much problem. So please rise our ticket our smart shop terminal login id is "intiro3900106p" please make it fast.

I am talking to smart care executive Vaishnabi for irctc renewal, I am always tell renewal comfram hoga ki nahi she always say yes, then I submitted all documents with amount 2750/-as on24/2/2018.amount deduction my tid-INCCU03000010G, STILL now pending renewal she says another pan card submitted after that, I am taking u first time u cannot says that why ?after deduction amount then she says another pan card submitted, I have no choice, if she renewal my railway I'd with my pancard itsok if no then reverse the amount my portal soon as possible, thanks Biswajit Singh TARANG communication

The smart shop employee cheated the retailer atm account
Sirs,
Please note that we have recharged the below numbers through my id no. Intrz0390072l user id 3or net my customer complaint that they have not received balance against the recharge, i have complaint already to the customer service but they have confirmed that they have give operator id[protected] aircel mobile no. [protected] dtd. 16.07.2017. Customer has angry to received till now.

Pnr gnpsom 16.07.2017 recharged aircel mobile no.[protected] still not received the balance.
Pnr gntg4t 19.07.2017 recharged aircel mobile no.[protected], still not received the balance.
Pnr gn9vuz 29.07.2017 recharged aircel mobile no.[protected] not received the balance.

Kindly do the necessary action against it, i am loosing money if any problem from your side i will not use your programme, even though the profit not much by using the smart shop let me know i stop to recharge the customer.

Suddenly mr. Deepak kumar called his mobile no.[protected] and he informed that i am from refund secion, please give your atm no. I will refund the amount to your account, i refused, he forced me to give the atm no. Only i have given again he asks me the message no. That also i have given he ask me any other account u have i said no after i check my account in the bank i came to know that he has purchased through my atm nearly irs.5900 worth of purchase, i have complaint local police too but i am sure that the details know from your company only otherwise how he known the lost my money from recharges kindly take necessary action find out it to get back money

Please note that we have recharged the below numbers through my id no. Intrz0390072l user id 3or net my customer complaint that they have not received balance against the recharge, i have complaint already to the customer service but they have confirmed that they have give operator id[protected] aircel mobile no. [protected] dtd. 16.07.2017. Customer has angry to received till now.

Pnr gnpsom 16.07.2017 recharged aircel mobile no.[protected] still not received the balance.
Pnr gntg4t 19.07.2017 recharged aircel mobile no.[protected], still not received the balance.
Pnr gn9vuz 29.07.2017 recharged aircel mobile no.[protected] not received the balance.

Kindly do the necessary action against it, i am loosing money if any problem from your side i will not use your programme, even though the profit not much by using the smart shop let me know i stop to recharge the customer.

Hai this is nageswararao from vallabeswara internet cafe please provide my terminal id because i forgotten please forward to my mail id please as soon as possible find it and resolve my problem i will us tss software in my mobile i think you are resolve very soon i saw so many software s but tss is good one and the fault is 350 character message is typing thanks

Dear sir,

As i continuously getting careless response from customer care & most of the errors like

1. Wrong pan card number has been updated because of which i was unable to get the tds.

2. Now pan card number is updated correctly, and created a problem by updating wrong mobile number, i want the number to be updated as [protected].

3. Please provide me with the tds of the previous financial years[protected]

I received a email from account department saying it is not possible from them as wrong pancard no has been updated in the terminal (Which is done from the smartshop end.

I just required the following if i want to continue business in your terminal.

1. Tds certificate for[protected] as i am not at all responsible for the data entry error done from smartshop people end.
As i had done business of so far. If no benifit from your end and customer blocking mobile no ([protected]) and and not providing the tds certificate means it better to switch to other service providers how can give better response and or less error prone and admit error if done form there end.

I only want tds certifcate and mobile number change in my terminal if not possible provide me process to cancel the terminal.

Thanking you

Year amount in business
Done
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
3865218

I would like to inform you that, I am owner of Jupiter Tour Travels. My
terminal id is INCCU03900486H. I have Given every docs and payment for
IRCTC Dongle. and it has been delivered by The Smart Shop company, but it
has not been activated. some rejection is show in IRCTC. But My office
address and residence both is same. so, how could i give you the others
address proof for Company ?

So i am requesting to you to activate the service on basis of my previous
docs., if not possible please refund my money within 7 day's in my account
otherwise i will go to consumer court against you's company.

The number which was typed was wrong and due to this recharge went to wrong person and now I want to cancel the transaction please help me as the amount is been deactivated. It was a bsnl number and only second number was wrong. Please help me to over cum this fault and manage my balance into my account. Hope the necessary action will be taken and likely to help in near future to. It would b great help to recover the amount or ir will b loss.

Sir main smart shop ka agent hu mera terminal id INCCU03000030I hai . maine irctc ka dpulicate DC ke liye apply kia tha 45 days pehle, na hi mera dc diya gay jab bhi call karta hu mujhe kehte hai IRCTC ko forward kiaya gaya he, 11th december ko 1500 rupia dc ke liye kata hai, aur mail bheja he sab attested doucument form fill karke bhej do, jabke hamne 4th November 2015 ko hi sare document couriear karwa diye the, 6th november ko office me pouch gaya tha courier jiska POD hai mere pas . enka har baar ka yehi kaam hai agent se paise lo or unhe 3-4 mahine tak latka kar rakho. please help me my contact number : [protected] my email... pinkesh.[protected]@gmail.com

Hi, I have taken agency from the smart shop(Hermes Pvt. Ltd.) 3 months back. For IRCTC activation i had paid Rs 17500 after which i had couriered all docs. 2 weeks later when i'm checking with Hermes CC, they are saying they have not received the docs. When I tracked the Consignment number on courier site, it showed it's already delivered. Again i had to send all the hard copies to Hermes . Now 3 months over and Hermes CC guys keeps on saying the docs has been send to IRCTC for approval. 3 months for a document approval? and i don't know how much more time further this will take. Every time i send mail to Hermes CC asking for status the only response is that "we have forwarded your query to IRCTC department and they will get back to you as soon as possible" Since last 3 months. Nobody from IRCTC department going to call back or respond. Kindly help to get this issue resolved asap.

Sir main smart shop ka 6 years se agent hu mera terminal id INSLV[protected] hai . mane irctc user id renewl ke liye aaj se 2 mahine pahle paise jama karwaye the lekin ahh 14 aug tak na to mera user id aaya or na hi mera dc diya gay jab bhi call karta hu mujhe 2 ya 3 din me call karne ko kahta hai.aaj 14 aug ko bhi mene call kiya to kahte hai ki aapke document hamhe 10 aug ko hi mile hai jab ki mane document enhe 6 jun 2015 ko hi couriear karwa diye the . enka har baar ka yehi kaam hai agent se paise lo or unhe 3-4 mahine tak latka kar rakho. please help me my contact number : [protected] my email id : [protected]@gmail.co Note: agar koe agent smart shop lene ki soch raha hai to pls na le nahi to aapko bhi mere tarah pareshan hona padega

I M ASHWIN RAMLAL SHARMA RUNNING A MOBILE REPAIRING SHOP IN SHIVAJI NAGAR (GOVANDI) i m BC Agent of THE SMART SHOP my terminal INBOM0300028HN (TSS) website: www.agent.thesmartshop.in and i m handicapped & also working at ABHPS press reporter {post sadasya} I M RUNNING MY MOBILE REPAIRING SHOP BASICALLY PROVIDING MOBILE REPAIRING SERVICE TO CUSTOMER AND ONLINE SERVICES SUCH AS AIRLINE & BUS TICKETS PROVIDING, BILL PAYMENT, MOBILE RECHARGE & ETC ON 1/12/2013 I HAD SEEN ADD ONLINE OF TSS COMPANY WHICH SISTER CO. OF HERMES FOR TRAVEL TICKET BOOKING AND MANY UTILITY TSS CO. WAS SHOWING ADD BY IRCTC LOGIN ID WHICH CO. ARE CALLING THAT IRCTC F3 OPTION BY PAYING RS.2750 YOU WILL GET IRCTC F3-OPTION FOR BOOK A RAILWAY TICKETS. I SAW THAT OFFER ON FLASH MESSAGE I PAY RS.2750 then i thing that and then i agree for irctc option then after some days without my permeation they cut rs2450 on date 28/11/2013 by my terminal id then i check my terminal id i saw there cut rs2450 VERY CHEAP fault of TSS CO. 1) IN IRCTC FLASH MESSAGE ON TERMINAL THE COMPANY WAS NOT SHOWN THAT THE DIGITAL CERTIFICATE WILL BE MANDATORY IN FUTURE 2)FIRST TIME COMPANY SHOW rs2750 FOR IRCTC F3 OPTION THEN AFTER SOME DAYS CO. CUT rs2450 ON MY TERMINAL 3)IF THE TSS CO. DONT HAVE FULL INFORMATION FROM IRCTC DEPART THEN WHY TSS CO. TEAMS ARE LAUNCH THIS IRCTC F3 OPTION Here is having complete fault of TSS CO. now please help me to refund my rs5200 i dont want this IRCTC F3 OPTION because TSS CO. DID FROD WITH ME SIR see some document on this mail which i had attached with this WHAT HAVE TO DO NOW TSS CO. TEAM ARE DID VERY CHEAP FROD I HAD SEND MANY TIMES MAIL TO CUSTOMER CARE & ESCALATIONS DEPART OF TSS CO. will giving refund or not then me cut to cut and clean cheat answer BY MAIL but the are also not giving me clean mail what have to do ASHWIN R SHARMA Mob: [protected]

This mail is for all who ever associated with the smartshop & Hermes-it company.

I would like to draw all of your kind attention that Smt Parveen Sultan , who is representing IRCTC desk on behalf of SMARTSHOP - represents her enough negligence activity during her service time and I am forceed to take the matter into indian consumers court for its quick actions.

I applied for IRCTC renewal to the smartshop as on 04/04/2013 and the renewal amount amounting to Rs.5000/- already been deducted from my smart portal INIXA[protected] but till date nor Smt Parveen Sultan replied my mail nor she renewed my said Digital Certificate as the reason best known to them.

Now I would like to take the matter in to Consumers forum for my quick resolution.



Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Fri, 24/5/13, Pearls <[protected]@yahoo.com> wrote:

From: Pearls <[protected]@yahoo.com>
Subject: Fw:How funny Business Going on the name of IRCTC Renewal ?
To: [protected]@hermes-it.in, "hermes" <[protected]@hermes-it.in>, "Parveen" <parveen.[protected]@hermes-it.in>, [protected]@yahoo.co.in, [protected]@gmail.com, [protected]@yahoo.com, [protected]@yahoo.co.in, prakash.[protected]@thesmartshop.in, "Shubhrangshu Sengupta" <[protected]@yahoo.com>, "shubhrangshu sengupta" <[protected]@rediffmail.com>
Date: Friday, 24 May, 2013, 10:01 AM

TO WHOM TO ADDRESS ?
PARVEEN ?
CUSTOMER CARE ?
PRAKASH ?

NO ONE IS ELIGIBLE !~

WHAT TO ASK THEM ? ARE YOU ALL BUSY FOR GROWING THE BUSINESS HERE AND THERE ? -TO WHOM -TO ASK - TO SOLVE ?
RS.5000/- ALREADY DEDUCTED FROM MY PORTAL ON THE NAME OF IRCTC RENEWAL AND WHEN I TRIED TO TRACE OUT THE PROCESS -YOUR REPRESENTATIVE MISS / MRS / SMT / QUEEN PARVEEN SULTAN ENDED THE GAME ON A MID WAY, - NOT EVEN ABLE TO GIVE ANY POSITIVE RESPONSE ? WHY AND WHAT FOR YOU ARE THERE ?

WHAT ABOUT YOUR COMPANY ? WHY DON'T THEY BRING MORE & MORE QUEEN HONEY BEE ON SMARTSHOP ?
PROBABLY THERE WILL BE NO ONE (JUST BECAUSE OF POOR SALARY )- WHO MAY ABLE TO TAKE INITIATIVE FOR THE QUICK R&D AND FOR THE FAST BACK OFFICE SUPPORT.

FEMALES ARE BUSY TO SHOW THEIR LOVELY APPEARANCES ELSE TO DELIVER SOME SWEET HI / HELLO ( LIKE PARVEEN ) ON PHONE LINES TO THE PORTAL OWNERS LIKE US - AS AND WHEN THEY FEELS FIT FOR THEM AS CONVENIENT.

GO TO HOME RIGHT NOW WITH MY Rs,5000/- AND PURCHASE YOUR CHOICE ABLE COMMODITIES AND HAVE FUN FOR THE WHOLE DAY ON MY NAME & MY TRAVEL PORTAL ID : INIXA[protected]

FROM NOW,- I WILL NEVER CONTINUE ANY SHORTS OF BUSINESS WITH THIS LAZIEST SMARTSHOP PORTAL AGAIN.

YOU PEOPLES ENGAZED AT SMARTSHOP HAS BEEN ALREADY DEVELOPED YOUR SPECIAL IMMUNITY SO HAVE NO REALIZATION WHAT PEOPLE THINK ABOUT YOU BUT YOU ALL ARE SIMPLY ROAMING THESE BUSINESS GAME NATION WIDE.

NO MORE CORRESPONDENCES ON THIS REGARD ANY MORE.

INFORM ALL ASAP

Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Mon, 20/5/13, BABURAM DEY <[protected]@yahoo.in> wrote:

From: BABURAM DEY <[protected]@yahoo.in>
Subject: Re: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@yahoo.com, "[protected]@hermes-it.in" <[protected]@hermes-it.in>, "Parveen" <parveen.[protected]@hermes-it.in>
Cc: "[protected]@hermes-it.in" <[protected]@hermes-it.in>, "prakash.[protected]@thesmartshop.in" <prakash.[protected]@thesmartshop.in>
Date: Monday, 20 May, 2013, 9:42 AM

Dear Team,
Please advise status & I want clear picture ASAP.

Thanks & Regards,
Baburam Dey
Agartala
[protected]
[protected]
From: Pearls <[protected]@yahoo.com>
To: [protected]@hermes-it.in; Parveen <parveen.[protected]@hermes-it.in>
Cc: [protected]@hermes-it.in; 'shubhrangshu sengupta' <[protected]@rediffmail.com>; [protected]@yahoo.co.in; [protected]@yahoo.co.in; [protected]@yahoo.com; [protected]@gmail.com
Sent: Sunday, 19 May 2013 3:12 PM
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785

Respected Madam
We are awaiting for our IRCTC Digital Certificate User Id: gitl593 & its new renewal DC .
May we know - how more time you would require for the said renewal ?
Is these the tusk of Indian IRCTC representatives ? What are their duties ? Are they fully uneducated people or taking simply sleeping peels at their own IRCTC desk ?

Now I have no way - but to post all these negligence reports on Consumer Complain forum as well as on all web link to show all the peoples - where we stands at INDIA ? Do you really support these kinds of negligences in your everyday life ? If not - please protest it - i[censored] could change these entire lazy systems of IRCTC.

More I will post after seven days of time.
Thanks a lot for your kind tourism hospitality.

Regards

Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Fri, 3/5/13, Parveen <parveen.[protected]@hermes-it.in> wrote:

From: Parveen <parveen.[protected]@hermes-it.in>
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@yahoo.com, [protected]@hermes-it.in
Cc: [protected]@hermes-it.in, "'shubhrangshu sengupta'" <[protected]@rediffmail.com>, [protected]@yahoo.co.in, [protected]@yahoo.co.in, [protected]@yahoo.com, [protected]@gmail.com
Date: Friday, 3 May, 2013, 9:31 AM


Dear Mr. Sengupta,


Thank you for writing to us and Sorry for the inconvenience caused.

We would like to inform you that your IRCTC Renewal has been processed from our end but till New Digital Certificate has not yet updated in IRCTC Profile yet.

We request you to please give us some more time and we will get back to you shortly; once the New DC updated.

For further queries, we would request you to place Call Back Request or contact our Customer Care[protected].

We appreciate your support and continuous cooperation.

Your Complaint No is[protected].


Thanks & Regards,

Parveen Sulthana. N
Customercare - Email Support
Hermes i Tickets Pvt Ltd
Chennai
Ph #[protected]
Email Support: [protected]@hermes-it.in
Escalations: [protected]@hermes-it.in
From: Pearls [mailto: [protected]@yahoo.com ]
Sent: Thursday, May 02, 2013 20:57
To: Parveen; [protected]@hermes-it.in
Cc: 'Customercare'; [protected]@hermes-it.in; 'shubhrangshu sengupta'; Shubhrangshu Sengupta; [protected]@yahoo.co.in; [protected]@yahoo.co.in; [protected]@yahoo.com; [protected]@gmail.com
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785

Dear Madam / Sir

Please update us the status of my renewal IRCTC login ID : gitl593

Eagerly awaiting for your kind response

Regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Wed, 1/5/13, Pearls < [protected]@yahoo.com > wrote:

From: Pearls < [protected]@yahoo.com >
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: "Parveen" <parveen.[protected]@hermes-it.in>, [protected]@hermes-it.in
Cc: "'Customercare'" <[protected]@hermes-it.in>, [protected]@hermes-it.in, "'shubhrangshu sengupta'" <[protected]@rediffmail.com>, "Shubhrangshu Sengupta" < [protected]@yahoo.com >, [protected]@yahoo.co.in, [protected]@yahoo.co.in, [protected]@yahoo.com, [protected]@gmail.com
Date: Wednesday, 1 May, 2013, 7:24 PM
Respected Madam

Please update us the status report of our IRCTC Renewal of my IRCTC USER ID gitl593

We are awaiting for your prompt response.

Thanking you,

Regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Fri, 5/4/13, Parveen <parveen.[protected]@hermes-it.in> wrote:

From: Parveen <parveen.[protected]@hermes-it.in>
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@yahoo.com
Cc: "'Customercare'" <[protected]@hermes-it.in>, [protected]@hermes-it.in, "'shubhrangshu sengupta'" <[protected]@rediffmail.com>
Date: Friday, 5 April, 2013, 10:01 AM

Dear Mr. Sengupta,


Thanks for renewing your License with us!!!

We would like to inform you that, we had taken your request into consideration and have forwarded the same at IRCTC Department to process the same in priority basis.

We request you to please give us some more time and we will get back to you shortly.

For further queries, we would request you to place Call Back Request or contact our Customer Care[protected].

We appreciate your support and continuous cooperation.

Your Complaint No is[protected].


Thanks & Regards,

Parveen Sulthana. N
Customercare - Email Support
Hermes i Tickets Pvt Ltd
Chennai
Ph #[protected]
Email Support: [protected]@hermes-it.in
Escalations: [protected]@hermes-it.in
From: Pearls [mailto: [protected]@yahoo.com ]
Sent: Thursday, April 04, 2013 20:19
To: Parveen
Cc: 'Customercare'; [protected]@hermes-it.in; Shubhrangshu Sengupta; shubhrangshu sengupta
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785

Dear Madam

With due respect I hereby declare that I am fully agree with your following terms & conditions for the renewal Process for my IRCTC LOGIN ID : gitl593, customer identification no : 623785 - as discussed with you over telephone conversation made on dated 04/04/2013 at 16:16 Hrs.

Moreover confirming you that by tomorrow I will send all the signed valid documents & photographs to you through courier and will inform you accordingly the courier PNR.

Please reissue a fresh Ditital Certificate for out Smart portal ID : INIXA[protected] as the previous blue IRCTC dongle was fully damaged and need to replace.

Thanks

With regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Thu, 4/4/13, Parveen <parveen.[protected]@hermes-it.in> wrote:

From: Parveen <parveen.[protected]@hermes-it.in>
Subject: RE: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@yahoo.com
Cc: "'Customercare'" <[protected]@hermes-it.in>, [protected]@hermes-it.in
Date: Thursday, 4 April, 2013, 4:12 PM

Dear Mr. Sengupta,


Greetings from the Smart Shop!!!

As discussed, it is hereby to inform you that your validity of IRCTC Digital Signature Certificate got expired. Hence request you to send the renewal documents to process your renewal for next 2years.

For further renewal process renewal charges of Rs.5000/- will be deducting from the Terminal Account for the next 2years.
& nbsp; &n bsp;
Please send the duly filled renewal form along with 2 passport size photo and Pan Card copy of registered agent to the below mentioned address to process your renewal at earliest.

Required list of documents:

1) Renewal Form with all details filled - Pan card Number, Mail ID, Phone Number, Period of validity as 2 year, Signature with Seal, Class is as Class3A,

Name of Organization as agent name and with 2 Passport Size Photo attached.

2) Pan card Copy: 2nos

3) Address Proof: 2nos

4) IRCTC Registration Form

Address to be sent:

Attention to: PARVEEN
IRCTC DESK,
C/O HERMES I TICKETS PRIVATE LIMITED,
C-9, THIRU-VI-KA INDUSTRIAL ESTATE,
GUINDY,
CHENNAI-600032
TAMIL NADU

For more details you are welcome to contact our Call Center[protected].

We request you to please acknowledge the same through this email as I agree or Yes.

We appreciate your support and continuous cooperation.


Thanks & Regards,

Parveen Sulthana. N
Customercare - Email Support
Hermes i Tickets Pvt Ltd
Chennai
Ph #[protected]
Email Support: [protected]@hermes-it.in
Escalations: [protected]@hermes-it.in


From: Pearls [mailto: [protected]@yahoo.com ]
Sent: Wednesday, April 03, 2013 19:39
To: [protected]@hermes-it.in; baburam.[protected]@hermes-it.in; baburam.[protected]@thesmartshop.in; [protected]@yahoo.co.in; Shubhrangshu Sengupta
Subject: Fw: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785

Dear Sir

Enclosed my digital certificate details for IRCTC User ID renewal along with the screenshot for your favourable action.

With regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Mon, 1/4/13, Pearls < [protected]@yahoo.com > wrote:

From: Pearls < [protected]@yahoo.com >
Subject: Fw: Re: Renewal Request for Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@hermes-it.in, baburam.[protected]@hermes-it.in, baburam.[protected]@thesmartshop.in, [protected]@yahoo.co.in, "Shubhrangshu Sengupta" < [protected]@yahoo.com >
Date: Monday, 1 April, 2013, 8:36 PM
Dear Sir,

Please renew my Irctc User Login ID gitl593 (customer identification no : 623785) at an early date.

Thanks & regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Mon, 5/9/11, Pearls < [protected]@yahoo.com > wrote:

From: Pearls < [protected]@yahoo.com >
Subject: Fw: Re: Irctc User Login ID gitl593 customer identification no : 623785
To: [protected]@hermes-it.in, "Udditpa" <ud[protected]@gmail.com>, [protected]@hermes-it.in, "Shubhrangshu Sengupta" < [protected]@yahoo.com >
Date: Monday, 5 September, 2011, 2:02 PM
Dear Sir
This is to inform you that I need my present irctc login id and password for this enclosed digital certificate received from Poushali Mitra, Kolkata Hermes office.

I could not use the enclosed digital certificate as the password gitl593 is not matched.

please help if possible.
With regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.chandinipearls.com


--- On Wed, 18/8/10, Pearls < [protected]@yahoo.com > wrote:

From: Pearls < [protected]@yahoo.com >
Subject: Re: Irctc User Login ID gitl593 activated and working nicely
To: "Poushali" <poushali.[protected]@hermes-it.in>, "Shubhrangshu Sengupta" < [protected]@yahoo.com >
Date: Wednesday, 18 August, 2010, 1:39 PM

Dear Madam

This is to your kind confirmation that the IRCTC login ID : gitl593 has been activated and working nicely.

Thank you so much Madam.

Thanks a lot

With regards
Shubhrangshu Sengupta
[protected]
[protected]
[protected]
http://www.vinayaka.info
http://www.chandinipearls.com


--- On Fri, 21/5/10, Poushali <poushali.[protected]@hermes-it.in> wrote:

From: Poushali <poushali.[protected]@hermes-it.in>
Subject: Irctc User Login Renewal Process
To: [protected]@yahoo.com
Date: Friday, 21 May, 2010, 1:01 PM
Dear Travel Partner,

Please go through the attachment & fill up the form for the renewal of your existing IRCTC Certificate .Kindly provide the below mentioned documents along with the filled up form.

a) Id Proof b ) Current Address proof c) 1 passport size Photograph d) Payment Rs. 2500/- ( DD/Cheque in the name of Hermes i Tickets Pvt Ltd )

Send the documents at the below address.

Regards
Poushali Mitra
Hermes I Ticket Pvt Ltd
122A Southern avenue
2nd floor,room#7
Beside: China bowl restaurant
kolkata-7000029
contact:[protected]
poushali.[protected]@hermes-it.in

I m Retailer of Telecommunication companies and i have a shop where i providing the recharge services through "THE SMART SHOP" recharging company with their software. One day I was recharge of customer's TATA SKY Account with rupees 200.00 which could not credited in the Customer's account But my balance was debited in my account. It is happen at date 13/09/2011 Timing 11:00.17 hour, from that date to till now i have called THE SMART SHOP in several time but they never treat me in manner and the also not find the solution of this problem. The transaction id of that recharge is 37577720.

My details.
Contact:- [protected]
Name:- Jaan-e-Alam
Terminal Name:- Compark Pvt. Ltd.
Terminal ID:- INLKO03001317
Agent ID:- INLKO0300013
Usr Name:- Compark

I(Piyush kumar) have booked my railway e-ticket through a travel agent, having PNR no.[protected],train no.12301, transaction ID [protected],date of journey[protected]. Due to some reason my plan got changed. i therefore informed that agent on[protected] to cancel my e-ticket. On[protected] when I did not get my refund back than I inquired about the same then he replied that he is unable to cancel my e-ticket because IRCTC has blocked his ID and he can not say till how long it will remain blocked ,he has forwarded my information to his company. Cancelation will be possible as per company’s response and it will take two or three days more. if my ticket gets cancelled after two days than there will be unnecessary deduction in refund money . Then what’s the use of timely cancellation of ticket ?. Please kindly help me to get my refund money back on time.
THANKING YOU
PIYUSH KUMAR