[Resolved] Think & Learn / Byju's — content issue and post sales assistant lag

komal33312

from Chennai, Tamil Nadu

Address:	560068
Website:	Byjus

Few months back we purchased this byjus tab for my girl. I got it for 3 years together. While giving demo they gave so much assurance but after that till date no assistance or follow up. No mentor s assigned till now. Too much fake affirmation they gave. Now no guidance for my girl and in some topics the image is not displayed but it's asking the answer to b selected which is not helpful. We feel that we are cheated by giving fake promise and i'm really worried that we paid huge money for this worthless product without proper follow up and assistance.

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Sep 26, 2018

Complaint marked as Resolved

I am surprised with the prompt reply I received from the team post updating the complaint over here. In 2 hours of time I received 2-3 calls from different department to resolve my complaint. But then I appreciate at least there is a company who are even bothered to attain the complaint or acknowledge them. I have to admit the entire fault was not from companies end. The number registered with byjus was lost and finally I replaced it with new one. The only concern from end was at least team should have reverted on the mails sent. Anyways the miscommunication is sorted.

BYJU's customer support has been notified about the posted complaint.

Sep 25, 2018

Updated by komal33312 I find myself cheated with the kind of service they had to provide v/s kind of assistance I am getting as if now.