Think & Learn / Byju's — I want to return byju's product

Address:

New Delhi, Delhi, 110053

Hello,
I am kiran i take the trial pack of byju's for my daughter for class 6-7, my order no.[protected]
Byju's emloyee id - tnl[protected]
My complaint ref. No.- 447048
Now i want to return this product and want my refund i call in byju's customer care from last 15 days, i file the request on 12-june-18 first time after that i continue call them, but there is not a satisfied response from the customer care. They always tell us that we do the process but nothing is happen. I am very disappointed from byju's service. After waiting from 18 days i write a complaint. Capital float call me that they deduct the emi amount from my account, why they deduct my amount when i already fill the return request. Please take a serous action on my complaint.