| Address: | Bangalore, Karnataka | | Website: | byjus.com/contact-us |
ByJu's sales executive are perfect in telling lie and their support team is one of the worst in the world. I was requested to subscribe for the test series and was assured that I shall get all the test papers and answer keys with explanation in text format which have been conducted before my subscription.(test series starts from September 2016 and I was subscribed in March 2017) but when I was not able to get the same from portal I dropped a mail for their support team and from here the story begins.
Their support team says that they will get back to me in 24 working hours but neither anyone calls not they reply on mail and when I call them again they will ask apology (they are trained in it) and will ask 24 hrs time again to escalate the matter with concerned team and get back to me and again no reply no call. After several days of call and mails I was finally told that their sales executive lied to me and they can't provide me tests in text format and their support team member says "sir I am telling you what I was told by concerned team" when I ask her why they kept my request pending for 7 days to tell this she says that it the first time she is talking to me- she doesn't have common sense that I am talking to her on behalf of her team not personally, arrogant lady. I want to ask them that who is responsible for their sales executive lie, is it me ? Why the hell they don't pay me back my money and fire those support team member who doesn't know how to speak and sales guy who sales on lie and that concerned team which took several days to tell me just that they can't provide me for what I paid them.
They are the robbers in the education industry.SHAME SHAME
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