Think & Learn / Byju's — Mishandling of the sale transaction and delivering the wrong product

Address:	400072
Website:	Byju

1. I placed an order for the course content for 8th standard IGCSC (Cambridge board) through the online link provided by the executive of the company Ms Naina and paid Rs 11000.
2. The company punched a wrong address and the parcel was delivered to a wrong address. The company did not do any thing to set that right even after my informing them about the wrong address. I did the follow up with the courier service and with their cooperation traced down the person whm it was delivered and got the product in my hand.
3 I then realised that the product was of ICSC and not what I have ordered for.
4. I kept complaining about it to various tiers and the sales head of the company Mr Sidhhant verma very well know what happened and he admitted that the product which I ordered for is not available t all and the sales ppl know very well about it before takng the order. He promised proper redressal and even after 15 days of the assurance and my continuous follow up nothing happened till now. The company does not even cared to check the fate of the situation.