Hello team,
One of your sales representative mr. M s vaishak (Senior academic counsellor) visited our house in the month of may and given the byju's tablet for the class 12th course. Stating that use the product for a month and if you like it then we can go for the subscription of the course for the rest of the year.
Or if you don't like the product, then you just let us know we will come and collect the device and refund the cash for the device or courier the device to our cooperate office and we will refund the cash via your account.
Post few days o[censored]sage we tried to reach out vaishak, but there was no response from his side or nor he reverting back to text, somehow we finally manage to reach out the customer centre and address our concern to return the device and refund the money, they asked us to return the product to there office address, somehow we have managed to return the device back to there office and they update within a week you will be getting the initial deposit for the device which is collected by the byju's.
Meanwhile, we are getting charged from the bank, stating that we have applied for capital floating loan and they are recovering the loan from my account. This was pure fraud activity from the biju's side there was no such communication held between us and vaishak during his visit to our home. We address this concern to our support mentor, they said they will cancel the capital floating loan and refund the all money within 10 days including the initial device deposit and the debited amount from our account.
We raised this concern on 3rd of august and we literally followed up with multiple people but there is no sign of solving this issue. Every time they give false promise and commitment. This is highly disappointing service from the byju's.
Without having any hindrance they started looting the money. Trust us, the customer support always gives a false excuse. Its been 4 months still we are facing the same issue.
If this problem is not resolving soon and continues to a few more days, then we are planning to go ahead with consumer court. Was this information helpful? | 
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