Think & Learn / Byju's — not happy with services / lost of trust

Address:

411017

2nd Sept 18 we had meeting with Bjyus Sales person who has given a confirmation about cancellation policy available until 15 days from the receipt of product.

6th Sept 18 we have received the product. After using the product we found that it is not that useful as compared to the presentation given to us.

10th Sept 18 we have raised cancellation. till today I have exchanged more than 10 mail to know about further process however Byjus is responding with standard reply saying Sr Manager will call you.

Couple of time Sr Manager called and extended the cancellation period for another 15 days.

on 17th we made up our decision and would like to go for cancellation. Same is informed to Bjyu's.

Now I am not getting proper response and feels that I am helpless.

I seek help to cancel the product, ready to return the product at the local office of Byju's (don't want to take risk of saying TAB is tampered).

Request you to please intervene and arrange the refund.