Think & Learn / Byju's — not refunding the money and deducting emi without authorization

Address:

Bangalore, Karnataka

I bought their product on 22nd august 2018 and received the tablet almost 10 days after the initial payment of 2000 and as per their refund policy i informed them within 15 days that we do not want the product. There was no response from their side and i thought that it would be processed. But after some time they deducted 4000 as emi even though i didn't want the tablet and it was made clear to them. Listen to any of the calls that they claim they record. I talked to them for over 2 weeks and they had one excuse after another. Finally they gave an address to return the tablet and through our counsellor i couriered it to them. Even after receiving the package for over 7 days they gave me no confirmation. And when i finally called them they instead blamed me that i had not informed them. This is the kind of harassing they are doing to their customers. Finally today they said that your refund will be processed in 5 days. Instead what happens is they deduct 4000 again as 2nd emi without even having the decency to ask my permission. The very same day they said your money will be refunded they deduct more money and we don't even have the tablet anymore.
This is clear harrasing and they have been doing it for 3 months and now that i see it they are doing this with all of their customers. Is this how you are supposed to run a company by looting your customers. They never even give the number of their superiors. This is way too much now and if an action is not taken as soon as possible and my money is refunded i'll take up this case to the court. 3 months and they are still harassing. Have some shame byjus.
Yours sincerely
Kawaljeet singh
(Elder brother of kirat saini)