Think & Learn / Byju's — refund against cancellation of order against purchase on 8th july 2018

Address:	560092
Website:	edu.byjus.com

Dear sir/ madam,

This has reference to our discussion with mr. Natraj on 4 - 5 days back and it was requested by mr. Natraj that my case will be escalated to higher authority and a written response will be provided within 48 hours. Till now there is no response from your side on refund of payment, i am continuously calling since 8th july on helpline no. And refund team on refund of payment against cancellation of my order but i am not getting any response.

Your order confirmation and apple invoice are already provided many times, same are forwarding now also.
.
Requesting again for refund of payment because this is not a matter of small amount, it is rs. 44900/-.

This is a great example of harassment of customer.

Order details
Order id 238956
Product class 11th & 12th jee 2019/neet 2019
Class 11th and 12th
Valid for na
Date of order 08/jul/2018
Amount rs.44, 900.00
Payment mode apple pay

My contact no. [protected]

Regards,

Ravinder