[Resolved]  Think & Learn / Byju's — unethical/ misbehavior towards customer.

Address:560068
Website:Byjus

Byju appears to be another company practicing bad behavior, but unfortunately playing with children's career. I had this sales representative following up on a visit and kept calling me on sunday all through the day, simultaneously calling me on both primary and alternate numbers. I received that call and asked for the reason for continuous follow up on a sunday and at night, he had a rude answer and said he will call me every 2 minutes if don't answer. He used some foul language and hung up

I called up byju's and placed a complain on 5th september, the same night when this incident happened. I was promised someone will respond between 24-48 hours, however no response and i followed up on 9th september but no response. The ticket got closed on 15th sept with a new thread saying either issue has resolved or no further response

I was definitely interested to signup had i was give more time to think

Please abstain from engaging byju's for their irresponsibility towards customer compliant. The company has big mouth to make big promises but all in vain when actually needs to be implemented on the ground
Companies intention is to cheat and fool people nothing else..
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Sep 26, 2018
Complaint marked as Resolved 
I am marking this complaint as resolved as the manager from complaint department himself called me and apologized for the misbehavior. I have also been assured that the strict action against the employee will be taken. I have also received a formal email for apology from concern team as a reference stating mine complaint was acknowledged.
BYJU's customer support has been notified about the posted complaint.
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    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
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