Think & Learn / Byju's — very poor after sales service

Address:

Hyderabad, Andhra Pradesh

Byju's sales executive mr aadarsh nair from byjus visited us and compelled us to take the product for my son. He also told us we can return the product within 15 days. He also arranged loan from bajaj finservice, which they linked to my inactive bank account. As i am not happy with the normal product with very high price and also bajaj is going to take a month to change my linked bank account. Also there is no proper mentoring of my son. So i decided to return back my product under 15 days return policy. When called customer care they offered alternate loan offer from capital float and cancel loan from bajaj finservice. Soon they changed loan to capital float, but even after a month they did not cancelled bajaj loan. I am getting daily threatening calls from bajaj. I request byju's to act immediately so that i will not end up paying bajaj finservice and capital float. Also i request byju's not to do any false promises.