Think & Learn / Byju's — wrong product offered by sales persons

Address:

Mumbai City, Maharashtra, 400089

I had recd. Call from byjus for counselling my kids for better education prospects but actually they are sales persons who offered discounts at the time of counselling. I was tempted to purchase 5 yr course for my kid with huge discounts for same day offer. They are not bothered about the syllabus as my kids are in ssc board and byjus do not cover most of the portion from ssc board. After receiving the product i found half of the portion is not available in the app. I contacted the counsellor and told me he will look after it. After one month passed he suggested me to contact customer support who told us that product can be returned only within one month. This is how they cheat people by sending counsellor who dupe people by selling wrong products.

I requested them to refund for next 3 yr as we have used current 2 yr std. Now they are not answering at all. The product is also not upto the mark which is shown in tv ad.

Hence request you to please refund me for 3 yr std which is not used and no useful to my kids.