Thomas Cook India — thomas cook borderless prepaid card

Address:85254

Hi team,
I am writing this to let you know customer experience with boarderless prepaid card is not satisfactory. Here are the problems that i am facing due to thomas cook boarderless prepaid card.
1. Though the customer care number is provided, it is not really useful as most of the times nobody attends the call or the attendee does not respond to solve the problem
2. My old card was replaced with new card and shipped to my current address. I am trying all possible ways to activate new card but the responses i am getting is not fruitful. Over call i hear it will be activated in 24hrs but not done. I have been writing email from past 2 weeks to fix this problem, still the associates responding do not get the importance of customer time and money. I do not understand why the new card cannot be activated.
Thomas cook email ids:-
[protected]@boarderlessprepaid.com
[protected]@in. Thomascook.com
3. Security concerns:- the correspondent replying me on email is asking me to give the 16 digit card number over email! Is it not a security concern to share card details over email? However i had provided card number with in between 4-digits masked.
I would like to hear the problem is fixed asap and have my new card activated for good.

Old[protected]xxxx7093
New[protected]xxxx2268

Contact [protected]
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I had purchased borderless prepaid card from Thomas Cook. Suddenly it was deactivated with out any information to me. I tried using it many times but transaction failed. In USA some establishments require local zip code if you your card and my billing address is as per passport n it gets rejected. Thomas cook told me I can with draw up to 5000 USD in a day. But no ATM will allow cash beyond 500 at a time. If you withdraw more than two times you have to pay charges to ATM owner n Thomas cook.

Response from Thomas cook to your problem is casual. They do understand card holder is in other county n need money to meet daily needs. Take there own sweet time to react.

My advice to people going for borderless prepaid card is that do not depend only on card, carry enough cash to meet your travel expenses, other wise you be stranded without money till some one helps.

Beware😢😢😢
Agree - customer care experience is Worst with borderlessprepaid card.
My card was suspended without any notification or communication -No mail or letter from thomascook informing me about the same. Worst is balance was reduced to zero when the card was suspended.

I have heard from many other in my company that one particular series of cards (starting with 5231 xxx were suspended in mass). But it looks like that process was not managed in customer friendly way.

I am still following it up with them to log the complain and get the cash out of last known balance.
So beware if you are one of those who dont cashout and make balance zero once you return back to india.

And yes as some one mentioned they do ask card number to be sent to customer care when u mail them, which is definitely security breach.

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