Comments
Agree - customer care experience is Worst with borderlessprepaid card.
My card was suspended without any notification or communication -No mail or letter from thomascook informing me about the same. Worst is balance was reduced to zero when the card was suspended.
I have heard from many other in my company that one particular series of cards (starting with 5231 xxx were suspended in mass). But it looks like that process was not managed in customer friendly way.
I am still following it up with them to log the complain and get the cash out of last known balance.
So beware if you are one of those who dont cashout and make balance zero once you return back to india.
And yes as some one mentioned they do ask card number to be sent to customer care when u mail them, which is definitely security breach.
My card was suspended without any notification or communication -No mail or letter from thomascook informing me about the same. Worst is balance was reduced to zero when the card was suspended.
I have heard from many other in my company that one particular series of cards (starting with 5231 xxx were suspended in mass). But it looks like that process was not managed in customer friendly way.
I am still following it up with them to log the complain and get the cash out of last known balance.
So beware if you are one of those who dont cashout and make balance zero once you return back to india.
And yes as some one mentioned they do ask card number to be sent to customer care when u mail them, which is definitely security breach.
8%
Complaints
319
Pending
0
Resolved
25
Thomas Cook Building, Dr. D.N. Road, Fort, Mumbai, Maharashtra, India - 400001
Response from Thomas cook to your problem is casual. They do understand card holder is in other county n need money to meet daily needs. Take there own sweet time to react.
My advice to people going for borderless prepaid card is that do not depend only on card, carry enough cash to meet your travel expenses, other wise you be stranded without money till some one helps.
Beware😢😢😢