Thomas Cook India Complaints & Reviews

We arranged our Rajasthan tour in early January'22 but my wife tested positive for Covid and we had to cancel our trip. Thomas Cook Kolkata office (Ashoke Kundu, Siddhartha Mukherjee and Biswajit Banerjee) took an advance of Rs 20, 000 for this tour and even after we furnished her Covid tst result they never returned our money. To me, they just stole our money!

Due to pandemic the travel, Subject: G[protected]; MAGICAL LADAKH
STANDARD has been postponed for the Journey of ours from Kolkata on
May9, 2021. I have fully paid for this ( Ref.G[protected] . From Thomas Cook, , Shrivastav, Nidhi complied, on 30thApril, 2021 and informed that they will update. We did not get any information about this travel after this . I wrote, but Thomas Cook, India though acknowledged my mail did not reply . We are senior citizens and normally expected a fair reply and under such pandemic situation refund of my money .Details: March 04, 2021: Magical Ladhakh-Fly free with Thomas Cook, Booking ID HD00111878, Departure date[protected] .But after postponement no information. I want my money deposit back as no journey is commenced.
Dr. Sabyasachi Sarkar, e-mail: [protected]@gmail.com

Hello I have raised 2-3 concern raised regarding my forex card amount through my account but I am still waiting for your responses .

Sub:- NON-REFUND of Booking money in the name of issuing Credit Voucher AGAINST TOUR CANCELLATION by THOMAS COOK INDIA

Dear Sir/Madam,
My wholehearted Thanks to "Consumer complaints.in/thomascook Forum " for posting, on your website, my earlier grievances, thereby drawing prompt attention of Thomas Cook India attend to my long pending case( 22 MONTHS OLD) of non-refund of Booking amount against cancellation by them and quickly refund at least 40% of the Booking advance, I made online more than Two years earlier

However, Thomas Cook India STILL REFUSED to REFUND an amount of Rs. 16000/- and hold it with them IN THE NAME OF issuing EUROSTAR CREDIT VOUCHER,
ALTHOUGH
both passengers in my group being SENIOR CITIZENS, I have informed them clearly and repeatedly over past 22 months, that I won't avail that Europe Tour again in near future amid Covid-Omicron related pandemic, not yet over.

And

EUROSTAR CONDITIONS OF CARRIAGE, ARTICLE 32.2.3
mention clearly that (screenshot attached)

In CASE OF CANCELLATION/delay of journey BY EUROSTAR, CUSTOMERS HAVE CHOICE of " DECIDING NOT TO TRAVEL or to continue your journey under the contract. In this case, you will be ENTITLED TO A FULL REFUND on the unused portion of the ticket .."

In view of above, I URGE THOMAS COOK INDIA NOT TO HOLD this amount any further (HELD ALREADY FOR 22MONTHS without paying any interest ), in the name of EUROSTAR CREDIT VOUCHER and REFUND the amount IMMEDIATELY without further delay.
I (BOTH booked PASSENGERS're SR CITIZENS ) SHALL NOT AVAIL THE aforesaid Europe TOUR, or it's like, in near future, amid prevailing pandemic. pan globe.

- PRITISH KUMAR SARKAR
Thomas Cook FILE NO. G[protected]
Tour Code - TCEZ270420
Mobile [protected]

Hello-To whosoever it may concern.
I need to list down an issues that has been addressed since day 1 on behalf of everyone
Itinerary shared by Thomas cook/Thomas cook agents were different and which was shared by our tour guide was different.
Day 1 on 22nd Feb (unnecessary quarantine no such rule is there) was off, day 2 we had gold souk and day 3 was global village for 3 hours. In entire 3 days only 5 hours were utilised for site seeing.
There was Ferrari world theme park which was suppose to be done and tour guide mentioned we are going to warner bros which we are not aware, which we don’t want to. Because we paid money for Ferrari world theme park not Warner bros theme park . Reschedule the AbuDhabi today i.e 27th Feb because tomorrow Ferrari world is closed. Or Return our money because we have paid for Ferrari world

The driver out of nowhere was very rude and disrespectful interrupting and insulting everyone when he had no right to.
Tell me what things were planned, we already had mishaps before the travel, we already have them now.
If things don’t go as per discussed or promised, we would go with strict action which might have legal consequences.
Thanks.

Hello mysel[censored]jjwal Gupta resident of thane want to share my review regarding our tour operator named- vinod
I exactly dont know his last name
The tour operator was literally very horrible worst tour operator i ever seen .
Actually i was expecting much better tour guide and at our thane thomus cook which is located in thane and i think it is controlled or managed by the person name karan
We took the package from him, i heard that thomus cook is good in getting best for touring destinations
There were many doughts and questions which i was raising to karan regarding tour and our destination which was dubai 02/12/21 to 08/12/21
And karan always said that any questions regarding tour you can ask to our tour manager he will denitely help you and i asked him several questions he always tell us that the tour operator will guide he will tell everything step by step anytime
Then we thought that the operator will be very supportive but he wasnt supported us anytime and he was so rude that he literally treated us like student and professor.
Tour operator literally treated us like we are nothing for him and his words were saying that there are several people like you who come and go, you are nothing special and we dont need any customers
And at the leisure time i enjoyed alottt because we ie. Me and my wife go at any places by Ourself without tour guide (Vinod) and i really enjoyed the tour alone.
Sorry to say this was my first and last trip with thomus cook and i will never recommend anyone to go by thomus cook again, my uncle and aunt go usually by thomus cook and family members though.
Our travel package was approximately of Rs 230000 couple including all but seriously i can enjoy more if i will go by myself and on the 2nd day i was thinking that why i choose thomus cook instead of choosing thomus cook i might have come dubai by own itself.
The trip was good, food was good but management and tour guide (karan and vinod) both especially vinod was so so rude to us.
Karan misguided us and vinod was treating us like professor of college seriously pathetic and bad trip for us and i think i have wasted my money instead of choosing thomus cook and i shall prefer to go by ourself.
There were many places which i used to ask vinod our tour operator but his replies and his attitude was so rude we thought rather than asking vinod we asked the local people and seriously local people supported us more by guiding us which which places should i go and which is worthy places after seeing his attitude we never asked him anything .
I have visited 3 to 4 countries by myself this was our honeymoon destination i usually visited other countries by myself with my brothers and 1st time i choosed thomus cook because this time i wasnt having our group thatswhy we thought that we will go this honeymoon trip by thomus cook and will enjoy other people group company also and tension free and hassle free tour but i really i will never recommend to go any trip by thomus cook.

Sorry but my experience was horrible.

🙏

Sub:- NON RECEIPT OF REFUND AGAINST
BOOKING REF. G[protected] FOR TOUR CODE TCEZ270420 CANCELLED BY THOMAS COOK.. TWENTY MONTHS OVER.

Dear Sir/Madam,

Pl refer to our telephonic conversation on 16 March 2021, regarding REFUND OF BOOKING AMOUNT against my Thomas Cook Bkg. Ref./File no. G[protected] for the above-mentioned Tour with Code :- TCEZ 270420.

ALTHOUGH, the aforesaid Tour program was cancelled by you (THOMAS COOK INDIA) amid Covid19 related lockdown, pan globe,
AND "Section B- BEFORE YOU TRAVEL .. Sl 13- CANCELLATION BY US" of " THOMAS COOK INDIA BOOKING CONDITIONS", clearly assures it's customers as "... you can have a full refund of money you have paid to us... "
BUT I have not received yet any refund to this effect, TWENTY (20) months have expired though after the date of aforesaid cancellation by THOMAS COOK.

ISN'T IT A BREACH OF AGREEMENT FROM YOUR COMPANY SIDE ?

In this connection, I clarify that I want the Full Refund amount, in compliance with aforesaid THOMAS COOK INDIA BOOKING CONDITIONS, credited back to my original mode of payment viz., ICICIBANK CREDIT CARD, NUMBER ending with 2000 without further delay.

Thanking you,

- PRITISH KUMAR SARKAR
BOOKING FILE NO. G[protected]
MOBILE - [protected](Contact no.)


***P.S. Although you talked once about one CREDIT VOUCHER VALID UPTO 31/12/2021, I haven't as yet been intimated formally to this effect, it's validity is going to expire soon, though.

We have booked the Europe Tour through Thomas cook last year. But as it is known by everyone, due to the ongoing pandemic, the plan was shelved. Now, ideally Thomas Cook should refund our money. We are Ok with a minimal deduction as well but they are adamant on making us pay for another trip which we don't want to avail our previous money.
This is a very shameful act. During this period when people are facing so much issues, they are dealing with people like this.

This is regarding my above File No F[protected]. I had booked my Paradise island resort package from Thomas cook . But as resort was not available I wanted to cancel my booking . And this cancellation is because of their failure to provide the said services. Accordingly they shouldn’t deduct any charges and refund my whole amount . But their representative told me that TCS of tour cost will be deducted which is completely wrong and illegal. According to terms and conditions mentioned by you full amount should be refunded as it’s their failure . I think those who all are cheated by Thomas cook should come together and sue them

We had booked Europe tour for 4 in may 20 but due to covid 19 tour did not happen and now company is not refunding advance booking amount despite asked to refund repeatedly. They are forcing us to take credit notes and asking to take alternative tours. 2 lacs rs are lying with thomas cook since 1.5 years.

Booking ref. F[protected]
My name is Mohamed Abdul Azeez. I confirmed and paid Rs. 45, 420/- on 19/02/2020 for a tour package to Himachal Pradesh, for travel on 23/03/2020. However, subsequently since the travel couldn’t happen due to COVID-19 circumstances and my week financial position, I requested for refund for which they issue a credit note on 19/03/2020. However, I have been continuously corresponding to them that I don’t want a credit note and to give a refund but there is poor response from Thomas cook. Kindly request Thomas cook to provide refund considering the situation.

I have raised a cancellation request of Exotic Land Kashmir trip 1 on 1 for 6 Nights 7 Days scheduled for 28th September 2021. As per there disclaimer, I have raised cancellation request way before D-10 days (On 2nd September 2021). They said they will deduct admin charges 1500 per person + GST from the booking amount of 20k (4 ppl). I agreed for that as well. Still they haven't responded over raising cancellation request and No call back from our agent Mr. Vikrant Shyam.

I am scared after reading other ppl greivances that my money is gonna get sucked by this fraud company. Request you to kindly resolve this issue and help me get my hard earned money back

I took a Borderless prepaid card in 2018 and stopped using this after sometime as I got my banking sorted. To my shock, I saw the statements given by them and came to know that they are charging an inactivity fee of CAD 8.25 without any intimation, email or notifying me before I took the service. Kindly suggest how to fix this legally as the customer support is pathetic and they are the biggest fraud in the market.

Hi,

I have 4 forex cards which had over $300+ in total. All the cards are valid until 2023 and still the company has deducted 8.25$ every month for inactivity without any sms/email/call notification.

My One Currency Card no. is [protected]
Valid from 06/18 to 06/23
Last I used it was in January 2020. Due to lockdown etc I could never travel abroad till date.
Few days back when I tried to log in to the card, it said this card doesn't exist. Later I was told online that I will have to go the branch for the issuance of a new card. I was never informed about it. Today I contacted the Mumbai, Borivali branch of Thomas Cook. They took my card number and phone no. with assurance that they would call in sometime. But they never called back. I called them many times but in vain.
Please look into the matter at the earliest. Either I be provided with a new card or should get the balance on card back.
Thanks.
Rakesh Kumar
[protected]
i-1-603, Bhoomi Park, Phase-2, Off Marve Road, Malad West,
Mumbai-400095

I wish to inform youvthat i am using thismas cook travel card and a fraudulent tranaction o[censored]sd 79.99 occurrd on my card on dated 19.03 .2021 . I called over helpline no company blocked the card and told me that they will send Form for reversal of same after 30 days. Even after calling and emailing no solution no response from company . Then again on next day some one also tried to debit my card that got failed due to blockage of card and i immediatetly reported all incident over email of company and i got a incident no[protected], aince then i am following up with company for my refund and issuance of new card to me . Till date i have not got any response regarding my concern. I am studying here in canada as i need funds in most urgent for my survival and refund over fraudulent transaction. I have all correspondence that i did with company that i can share over email for further looking into thematter.

Customer service people and the agent Vikrant Shyam does not ever responds to calls, mails etc. I have a return flight booking for my rescheduled trip for Kashmir on 17th June, 2021. I have asked for confirmation on itinerary etc. one of the two available dates mentioned by them but no response since a week

I was cheated by Thomas cook. I had paid just the confirmation charge of 10000 Rs for my Andaman holiday package. Due to COVID restrictions the tour was cancelled by Thomas cook. I asked for full refund as it was not my fault. Piyush Thakur and Ranjana Thakur ( Thomas cook executives ) were convincing me to take up credit vouchers that were only valid till 31st December 2021. i e. 6 months validity. I refused and asked for a full refund. Piyush agreed but after a few days i noticed that they have processed my refund after deducting Admin charges. i.e 3000 RS. I was expecting a full refund as it was not my fault. Technically speaking the package was with scheme buy one get one free so even if they are deducting ain charge it should be just for one person as i hadnt booked the package for two. #unprofessional #thomascook #badbransname

My card got blocked after multiple attempts to login to thomascook mainsite. Pl help me to recover it.

I visited Thomas Cook (India) Ltd. office situated in Labbipet, beside Joylikkas, M.G. Road, Vijayawada and produced the needed documents to purchase AEDs. The office incharge behaved arrongantly and declined to sel Dirhams to me stating that i am an NRI going to Saudi via Dubai. They were not convinced when i showed them a return ticket to India.

I think these two persons are unfit to carry out business as they fail to understand even when i proved to them the number of times i travel from Saudi to India and i visit Saudi where my wife is working and not me.

All, said and done Dubai entry and exit tickets are sufficient for them to sell AEDs

Hope you look into this incident and take action against Bharath Tallapalli and his colleagues

The incident took place on Nov..21, 2020