Thomas Cook India Complaints & Reviews

This has reference to my email dated 14/01/2020 & 15/01/2020 sharing the bad experience faced during my travel to singapore (Customized trip from 02/01/2020 to 08/01/2020 file no. F[protected]. I had expressed my displeasure regarding the unkept promises and breach of trust by you company; some of the matters briefed are as under :-

1) after having paid 50 singapore dollars extra for upgrading to deluxe balcony on cruise, the...

I am writing this complaint of trip that we had planned in december. It was really pethatic and money wasted trip. One of jayed khan any travel agent cheated on us. And asked us higher money. He told us many services include in this pack, good hotels and activities. But when we reached there hotel service is really poor. I this hotel was not 2 star also. We spend so much money in. This pack age and service we get is zero... When we met there...

- 7 days trip covered in 5 days
- made me wait for 8 hours at airport
- tour manager number shared incorrect and concerned person did not come at airport for pickup
- same variant and menu repeated for 3 days
- itinerary not followed
- rushed trip and even after complain did not get any solution
- tour manager looks like our boss and kept on saying sight seeing will be covered.
- did i pay...

I got in touch with a online sales person of thomas cook asked for asian damaka tour package he sent a me a quote in email and after that was asking me to make the payment with taday for the discount and hence i accepted the quote and made the payment immediately, after i made the payment after a day a they called and said that quote was sent by mistake and asked me to pay a huge amount extra, and refuse to refund the amount also.
br...

I have bought 700 SGD from thomas cook on 9th jan' 20.
Also, paid 2% ( INR 753) amount to fix the rate which is full refundable in 7 working days.

I haven't received any update on the same.
This is not acceptable at all.

Calling customer care since today morning and have spoken to atleast 7 agents who are just saying to wait for refund team call which i havenot got till now.

Also,...

I have bought “thomas cook borderless prepaid card (Card no.[protected])” from your agent mr rohit verma (Contact number - [protected]). While the card has been handed over to me on 5th december 2018, the card got activated on 7th december, 2018. We have used the card from 8th december, 2018 upto 15th december, 2018 in various countries of europe (France, switzerland, austria and germany)

I’m writing this email...

Hi sir/madam,

I would like to complaint against associate-thomascook sd regarding flight cancellation, i have booked a package to kerala through thomas cook including flight but the return flight was cancelled by the airlines and when i contacted the customer with the same thing they are asking me to book another flight with 3 times the fare. I would request you look into this, if this is how you guys are taking care of your...

We booked a packaged europe tout personalized with thomas cook #zoish cust rep, she mentioned take the protection plan if your visa gets rejected we agreed. This was verbal & my biggest mistake of my life. Then visa rejected for unfortunate reasons, then zoish turned back on her words & mentioned this was only for group tours and not personalized tours. We felt cheated & sad. I am yoga teacher, earn every penny with hard work but company...

Hi,
Through this message i would like to aware people about how this company Sterling Holidays - A member of very reliable Thomas Cook group is engaged in calling people to their venue by giving false commitment which are not fulfilled and simply a wastage of time. On 28-12-19 we were called by sterling representative in udaipur (Mobile no : [protected] ) that we are selected out of some people who purchased a maruti swift desire...

I have been using Centrum for my foreign travel all this while. Early this year i happened to take Thomas cook borderless prepaid card for a vacation. Today when i checked my balance i got to know that they have been deducting 8.25$ every month as fees for not using my card. I asked the customer care and person sitting in Thomas cook office to show me the policy where it written that 8.25$ will be deducted. And he failed to do so. Called...

Sub: sub-standard hotel booked by thomas cook for singapore tour package. Dear sir/madam, i booked land package for singapore from thomas cook from 01-oct-2019 to 06-oct-2019 for 4 members under thomas cook “tour document | file no:f[protected]| file name:sachin soni*4 | tour commencement date:01/10/2019”. Following members travelled to singapore from 01/10/2019 to 06/10/2019.1. Sachin soni male age 402. Bindu verma female age 393. Ujjwal...

I have paid full amount as and when they requested as per the package cost a month before the travel date. They have provided the flight ticket in a day after the payment and promised me that the travel documents/vouchers are shared 3 to 5 days before the travel date.

I started following up with them from 5 days before the travel date for my documents/vouchers. Every time a new executive is assigned and they answered me that...

I am sundareswari, got travel card from thomas cook through tcs.
I request you to kindly share the statement of the card usage details from 13th oct 2019 till date.

My card no. Us [protected]
My d. O. B 28-sep-1987
My employee id with tcs - 1301168
My personal email id - eswari1. [protected]@gmail.com
My personal mobile no. +91 [protected] (India)

Regards,
Sundareswari...

We had planned (2 couple) july19 for european extravanganza on 4th. September asum of rs 14000 was paid which was acknowledged by sms on 21/7/19 and on 22/july the booking reference is g[protected]for both the payments. The trip had to be cancelled due to schengen visa. Within two days of payment for trip insurance. I have been to your mi road branch in jaipur. The matter was handled by on etahseen of mi branch. I have been following the matter...

Worst service from thomas cook.. Got call for booking daily. But once booking is done i dint even get any call from thomas cook.

Dint even get any vouchers yet.. Nothing is communicated till now..

Worst service by thomas cook india.. I need a immediate resolution for this..!!

My incident id is[protected]

Mail id used is [protected]@gmail.com

Irritating service...

I am sharing my case so that people who use currency card are aware and do not lose their hard earned money otherwise this company will not hesitate to take the last penny from your pocket through unfair and unethical trade practices.

I bought one currency card on 3rd nov'18 and let some 350+ usd amount unspent. While reloading the card recently i noticed that they have been charging me almost 9 usd per month for last 6 months...

Dear tomas cook team

I have purchased one currency card in month of october 18 at rudrapur (U. S nagar) uttarakhand branch and uploaded 200 usd and visited sri lanka. Unfortunately i did not use this card. For redeemtion o[censored]sd to inr i visited rudrapur branch and got information that branch is closed.
Now recently i visited bareilly branch and got the information that 57.75 usd have been deducted as inactivity fee.br...

We took best of bhutan (Standard accomodation) group tour from thomas cook ex-delhi starting from 8th oct 2019. {g[protected] [incident:[protected]]}, covering thimpu, punakha & paro. While the rooms were decent in thimpu & punakha, the rooms provided in paro (Hotel jigmeling) were absolutely sub-standard - dingy & smelly - right from the reception area to the hotel room. The glass window panes in the bathroom were uncovered such that anyone...

As per request of Mr.Akarsh Parmar from your Agra office I made the payment of my booked tour Best of America and Canada starting[protected]. Later I realized I have paid excess amount than settled, to which Mr.Akarsh also agreed and assured to refund Rs.21500 which was the excess amount that I had paid. Now, even after nearly three months my amount has not been refunded and Mr.Akarsh is not answering to my phone calls.
Please get...

Sub: complaint regarding theft of indian rs.10, 000/- and other items/gifts purchased in shanghai during the trip named "chinese charm taken from thomas cook.

Sir
We took the tour package named"chinese charm"(5 nights/6 days-summer) from thomas cook w. E. F 20.9.19 to 26.9.19. It was the group consisting 37 tourists. The thomas cook tour manager ms. Amrita shetty told all o[censored]s to leave the luggage without lock and without...