Thomas Cook India Complaints & Reviews

I have booked travel to singapore via thomas cook, after initial payment i have not received any proper service and i have raised multiple complaints to their top management and i had no clear answer, from flight booking timing, travel etc they have not given information in right time even after continuous follow up. I paid 1.7lak for trip but apart from which i have paid another 25k while travel.
They have not provided clear information...

Very unhappy with the kind of service and support by thomas cook team.

File no. F[protected]
File name: jyoti

1. Ms. Richa parekh who is supposed to be on support throughout our tour is not answering my call since 6days!!! That's from a day before our journey till our last day!! This is ridiculous.

2. We are a couple with 2 kids aged 6 and 4 years. I had requested for extra bed in each hotel...

Hello,
I am haripriya from hyderabad. We went to asian wonders trip through thomas cook on 24th april 2018. We arrived on the same day at singapore airport (Changi airport) through malaysia airlines from hyderabad. We lost our baggage on arrival. We dint get our baggage at the baggage area. We dint find anywhere and we gave complaint at the singapore airport...

Complaint details are :
File number : sinmh24108br...

Myself hemant kumar deo booked above package on 04.02.2018 for tour commencing on 19.05.2018.
I have paid full dues of inr 59, 551 and remitted usd 1380 to nostro account of thomas ccok. I have received acknowledgement for full payment.
However, off late thomas cook has raised false demand of rs.2747/- and repeatedly harassing by mail and telephonic call for payment of the same.

No explanation is given for this...

I have just (Yesterday) come back from a packaged holiday that i had bought from thomas cook, pune. It was the worst experience i have ever had with any travel company. This was least expected from a brand like thomas cook. We (3 families) booked a 6n/7d package tour to uttarakhand, covering mussoorie, nanital and jim corbett. Trouble started from the booking process itself but i will skip that for now and jump straight to day 1 of our tour....

On line forex booked by me on 5th may. The commitment was that i can collect forex from kormangala branch, bangalore at 4 30 pm on 5th may. This commitment was given by bhanuprakash ([protected]. I paid 1.22 lakh on line. Went to kormangala branch at 4 30 pm to collect the same.

Branch manager informed that forex is not available. No commitment can be given as how this issue will be resolved. There was no interest shown in...

Due to flight cancellation by go air have to shift 5 days holiday by one day. But thomas cook was not able to cooperate. Have to call them around 20 times with 3 mail escalations ti shift my holiday by one day. Even after that didn’t got the same hotel. Very disappointing, no details of cab given have to wait outside airport for 1hr. Haven’t informed the tours and travels details...

On a recent trip to South Africa as a part of the Havells group tour which was booked with Thomas cook, my luggage was damaged by in the South African city bus which was arranged by the Thomas cook team while going from the Airport to the Hotel. The damage probably resulted from the luggage being put alongside one of the radiating parts of the bus because the bag and the stuff inside had burnt/ melted which included clothes, some papers and...

My son and i traveled to mauritius through thomas cook 7d6n simply mauritius package starting from chennai on 31march2018
= thomas cook did not send travel insurance (Now it is not required)
= thomas cook by mistake canceled our return ticket and we had to beg air austria for 2 hours, who fortunately took pity on us and allowed us to travel on the same (Canceled) ticket. There is not a single communication of regret for the...

I have booked the captioned package for 3 Pax with booking amount of Rs.45000/-. I wish to make balance payment of INR 14614 and USD 1380. But it is informed that I have to pay 3 % additional amount if I remit USD 1380 to Nostro A/c of Thomascook or I will have to pay INR @ Rs.67.50 per USD against prevailing exchange rate of Rs.65.30/USD and I cannot pay USD currency....

We had booked an uk europe tour with the company from 15th april to 29 april.. We have a close family staying in uk and thier was an function which we had to attend plus had to travel with our family to scotland and wales, which is why we wanted a small deviation in the tour that is instead of going on 15th with the entire group, we wanted to go on the 11th which was communicated to them on the day 1 before we booked the package also. On...

My Travel details is 29th March but i haven't received any details from Thomas Cook Side in terms of my flights details, hotel booking details. Calling customer care from past 3 days but no getting any response from their side. Every time executive is saying that you will get details by today 7 pm by tomorrow 11am. But nothing is as per commitment.

Really feeling sad, don't know whether there is any booking or not as they can...

Booked international tour packages for 07th april departure from mumbai
But not they are changing departature date from 07th april to 06th april.
I had word with sales excutive regarding that and he has no fair answer and now as on 21/03/2018 they canceling my whole trip.

Date of incident is : 20/03/2018

Contact person @ thomas cook is : mr. Yashwant sharma (Cont no is[protected],[protected],...

I booked tour package with thomascook.in, before making a payment information was given about tour by agent name mr. Vijay thakur and now rs 51598 payment is done & the information is different that it is group tour, flight details are different, no one is answering phone calls, when talk to them no solution is given, every time they arrange a call back with no solution....

I took thomas cook forex card from jaipur mi road branch. I reload that card with 148 australian dollars. At the time of conversation with your agent he told me that my swipe with this card will be unlimited and first 3 withdraw will be free. But when i swiped the card for the first time my extra 5 aud dollars was got deducted and then i withdraw for the first time at that time they guys deduct 3 dollars extra...

A total of 8 pax have traveled to singapore and malaysia in dec 2017. I was overcharged for visa to these countries, while asking for payment i was told the excess charges will be returned, but no response have been given by thomas cool in spite of my mails.
I have checked up from singapore visa consulate and malaysia visa consulate in delhi and based on that information the visa charges of our family comes to following:
br...

Hi team,
I am writing this to let you know customer experience with boarderless prepaid card is not satisfactory. Here are the problems that i am facing due to thomas cook boarderless prepaid card.
1. Though the customer care number is provided, it is not really useful as most of the times nobody attends the call or the attendee does not respond to solve the problem
2. My old card was replaced with new card and shipped...

Very worst service - this is my second card i have with thomas cook and i dunno why my company still promoting this. It’s been very bad experience for all o[censored]s with this thomas cook card.
Have a travel card and i have done a transaction of 1489$ on dec8th and returned the product on dec9th and just imagine this is like almost 60 days and still i haven’t got the refund.
I’m in us and i call them every day almost from...

When i was in search to book the package there was an offer book now and get a free holyday for 3 days and 2 nights and same has been confirmed by the thomas cook person before booking. He cleared me that after your vocations the package will be delivered to your email, but today 3rd month is on but there is no such mail, i tried to contact back but no body attends the call.

My ref no. File no:g[protected]
And i booked...

I & my wife went on asian extravaganza holiday tour from may 25 to june 4, 2017. Payments were made in full well before travel date. While thomas cook arranged visas for malaysia and singapore, thailand visa could not be obtained. We were advised to get the visa on arrival in bangkok and were told visa charges collected shall be refunded. Accordingly, on landing in bangkok, we paid and got the visa for the tour to thailand. On our return,...