[Resolved]  Tikona — About disconnection and bill generation.

Address:Indore, Madhya Pradesh, 452016
Website:Tikona.in

I want to complaint about Tikona. My id is [protected]. We applied for disconnection in february and they stopped rental frim 29 feb. but they denied to disconnect, and im receiving continuesly bill from tikona. I did complaint on customer care so many times but not getting any positive response. They are saying that data is using I told them that Im not having any modem or adapter of tikona but they are not listning. I switched my connection to docomo.please. I need help as the amount of bill is increasing.and um not going to pay because im not using that connection and tikona denied ro disconnect.
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Aug 6, 2021
Complaint marked as Resolved 
Tikona Digital Networks customer support has been notified about the posted complaint.
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Dear Sharad,

Greetings from Tikona.

Please be assured that your concern listed June 9, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care
Dear Gautam,

Greetings from Tikona.

With regards to your concern, we would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. You will be charged up to your disconnection request date or billing cycle date or last usage date whichever is later. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in


Regards,
Tikona Care

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