Tikona — About poor service provided by tikona networks

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

Hello Sir,
My name is Tarun Sharma.
My tikona acccount details as per given below.
User ID = [protected]
It's bad luck of mine that i am a consumer of your useless service. Useless in that way because on past 25th October i take a new connection of tikona Broadband and i am not satisfied with your service yet. My internet does not work properly. I call in tikona costumer support 30 to 40 times in 20 days but not get a permanent solution of my problem. Ping of my internet is just only show "request timed out". I attach ping images of my internet as a proof. I complaint in tikona support about 8-10 times in this month. My complaint numbers of this month as a proof as per given below
1-[protected] on[protected]
1-[protected] on[protected]
1-[protected] on[protected]
1-[protected] on[protected]
1-[protected] on[protected]
1-[protected] on[protected]
1-[protected] on[protected]
Four times your consumer support provide engineer for visit to solve the problem but two times engineer not visited at my home and also close my complaints both times without solving my problem. Two times engineer named Mr. Rajendra and Mr. Mosin Khan visited at my home and change the receiver setup at top of my building. even changing of my machine i can't get the fixed solution of my problem and suffering from the same problem today. Most of the time it takes 10 minutes to connect with internet. I am very unhappy with your internet service. Tomorrow i was talk with Mr. Piyush Chourasiya, senior supervisor in your tikona team they told me that they provide a quick and fixed solution of my problem. But today i am also suffering with same problem yet.
Please try to understand my problem i am very frustrated with your service.
please give me a quick and permanent solution of my problem. if you are not able to resolve my problem then refund my money back to me. I am ready to provide my Bank account number.

with a hope that you are focus on my issue
Regards Tarun Sharma.
[protected]