[Resolved]  Tikona — abuses hurled at me by your sales team - pathetic customer care + bad language with my fiance

Address:	Mumbai City, Maharashtra
Website:	www.tikona.in

Look at the terrible ordeal below that i had to suffer from tikona:
This is a mail that i had written to tikona.
No help till now
I have had a terrible customer experience yesterday from 2 of your sales staff.

My name is manish and i stay at khar west in mumbai.

My contact number is [protected].

I own another home at rustomjee - j avenue, global city, virar west, maharashtra 401303.

Now this is an investment property that i visit only on weekends.

Quite some days back your sales team has set up sales kisoks in my building with lucrative offers.

I was pretty interested so i went upto the kiosk on 10th dec 2017 and took up a package with mr. Ravi from your company cell number - [protected].

I specifically told him that i am there only till monday evening as i only come there on weekends and can he get the installation done by monday.

Ravi said yes, infact he told me that he will do the installation on sunday only.

I readily paid the money of inr 500 and told him to get me the 6mb annual package.

No installation done till sunday - end of day.

Even on monday 11th dec i called ravi 8-9 times and all the times he was saying it will happen but nothing happened.

Then he gave me his boss's number - the very rude and unruly - mr. Ratandeep s - cell number [protected].

When i called him and told him that when will the installation happen as i need to go back to mumbai, he was very rude.

He first started shouting at ravi saying - why you gave my number?

Then he is telling me in hindi " what i do - i cant help it - it will take time"

Then my fiance spoke to mr. Ravi - he started talking # to a woman - he said in hindi " go - get lost - take your damn rs.500 from the customer care if you cant wait - i am not responsible if you paid"

Is that the way to talk to a lady? Is this how tikona behaves with women customers?

I got really pissed as they spoke in such a way with paying customers.

Upon asking them why they behaved rudely, both mr. Ratandeep and mr. Ravi started abusing me.

They called me "chutiya" which was insulting and specially mr. Ratdandeep said " should i take out your rs.500 from my #" pointing out to his pubic region.

He also said in hindi " did you do a favor by paying a small sum of rs.500."

Plus he said "now i will certainly ensure that your installation does not happen"

Is this the pathetic way you treat your customers.

Abusing customers??

Speaking # with women??

Pointing at your pubic region??

Is this how tikona deals with paying people?

Attached is the screenshot of my payment made and details registered.

My fiance has recorded this on video from the balcony of my flat.

I need very strict action to be taken specially against mr. Ratandeep. S and mr. Ravi.

If the same is not done i will release the video on social media as it has the tikona logo and all details with your staff neither giving timely service + abusing customers and showing pubic regions.

I will also go to the women's redressal forum for the way they spoke to my fiancee.

I need an apology from mr. Ratandeep specially.

Plus i will file a case with consumer forum for defaulting on promises, abusing and embarrassment to my self esteem.

I am a gm of a top mnc and i will use all my influence to ensure that none in my social circle and my company buy anything from tikona.

I will use all social media in full scale to showcase this absuive treatment of tikona to its customers.

Personally speaking you should fire these people as they are the reasons you are looking customers.

I hope to get an action on this as i am marking all of you.