Tikona — Account # [protected], Full and Final Settlement Amount 0.0 But Still Asking For Dues

Address:

Gurgaon, Haryana

Hi, I had subscribed to Tikona service from[protected] by paying 3371/- as subscription amount for 2 months advance inclusive of 500/- security(Security had to be paid back by Tikona once I terminated the connection). The mode of payment was advance every month and the chosen plan was 1250/- per month with 4mbps speed. Citing poor services provided by Tikona i.e. most of the time their towers were down, I decided to disconnect the connection on 05-May-2015 so that I shouldn't be charged for the next billing cycle(their billing cycle is from 07th of current month - 06th of next month) and placed request through customer care by calling them. Got a mail from them on 04-Jun-2015 citing that services have been terminated and their delivery boy took the installed infrastructure from my place and gave me a written copy of the same. On 18-Jun-2015, I get a Full and Final Settlement mail from them that my due amount is 0.0, but suddenly on 10-Jul-2015, I get a bill of 1470.56 for the cycle (07-Jun-2015 to 06-Jul-2015). Now question that arises here is that: 1. When mode of payment is advance every month and I had paid in advance for cycle (07-Apr-2015 to 06-May-2015) and placed disconnection request on 05-May-2015, then, why should the bill be generated? 2. After termination confirmation in mail on 04-Jun-2015 and hardware taken from my place on 05-Jun-2015, how come they send bill on 10-Jul-2015? When I don't have Tikona devices installed at my place, how can I use the internet on Tikona Network(which I never did since I placed disconnection request on 05-May-2015)? 3. Out of no where. later in July end or august start, I get a notice from their legal team asking to pay the due amount. I again drop them a mail asking to resolve the issue and they again send a confirmation on 15-Aug-2015 that the amount due is 0.0 4. On 07-Sep-2015, these guys again drop a message asking to pay overdue amount and mention a number in the message. I call that number and that number comes out be a guy from Delhi court. I discuss with him and he explains that my amount is due and he will have to send a legal notice. Now, I again call Tikona care and they say your overdue amount is 0.0. 5. I used services from[protected] till 05-May-2015 that comes out to be 7 days till 06-Feb-2015 and 3 subsequent billing cycles starting 07-Feb-2015 ending 06-May-2015. Even If we apply mathematics, I have paid them Rs 5092.45(including installation charges) as bill amount for whole period which should have been 1404.5*3= 4213.5+installation charges+ amount for 7 days calculated on pro rata basis. Still I have paid more amount than required and even then that are asking for dues for the period for which I didn't have the hardware installed. I don't understand: 1. If Tikona has defaulted systems in place which can't keep track of the paid bills? 2. Why they keep harassing the customer when everything has been settled in advance and I have written proof citing the same? Also, I have written to them asking for the Rs 500/- refund amount and for the past one month I am not getting any reply from them. Multiple reminders have been sent but still no reply from them. My sincere request to Tikona team is that Please resolve the issue at the earliest and close the matter or I will have no option left other than filling a case in Consumer Court. I don't want to waste my time doing so. So, it's my sincere request to please act appropriately and do the needful. I am attaching every proof I have w.r.t 1. Disconnection Request Placed Confirmation 2. Connection Termination Confirmation e-mail 3. Delivery Boy duly filled form citing returned hardware which has also to be used as refund form. 4. Full and Final Settlement e-mail on 18-Jun-2015 citing due amount 0.0 5. Full and Final Settlement e-mail on 15-Aug-2015 citing due amount 0.0 6. Written mails to Tikona asking for Refund. 7.Plan Details 8. Payment Acknowledgment Receipts Account is registered in the name of Gautam Vaid.