[Resolved]  Tikona — Account Disconnected- Modem Not collected

Address:

Bangalore, Karnataka

My tikona account [protected] was disconnected in December. I was informed by the customer care that a mail will be sent to my id and that a executive will collect the modem in 7 days. The email id stored in the tikona database was incorrect, which when I pointed out, I was told that it cannot be changed as the account has been disconnected. Hence I couldnt get the final confirmation mail. As I didnt get any call from the executive who were supposed to collect the modem, I contacted tikona again several times in January and I was assured that the matter will be resolved in 3 days. Even on 9th June I had spoken to tikona customer care regarding the issue and again I was assured that the matter will be resolved in 3 days. Today I was informed that I have to pay Rs1500 for not returning the modem. As per my mail last time in June a new ticket had been raised 1-[protected]. After the ticket was raised I got a call from Tikonas Bangalore office and was informed that as its just a POE device, they would not be coming to collect it. Even after my insisting them to collect it, that did not happen. Today I got a call from a lawyer saying that he is filing a case from Tikonas side. As per my view, I have tried my best to return the modem. There is no local address of tikona where the modem can be returned by hand and the executives fail to come and collect it. In this case, all I see this, is a tactic by tikona to extort money from a customer for a device that costs less than Rs.100. As I have no use for the modem anyway, there is no point of me to keep the device. I would like to keep it on record that Tikona is trying to harass and extort money out of me by not collecting the device and thereating to give a case against me. Please advice me what I should do about this. I have mails and reply from tikona and also a lot of complaints have been registred by me in the last 6 months requesting them to come and collect the modem.