[Resolved] Tikona — Account disconnection & Wrong Bill has been generated

AmitKhare

from Bengaluru, Karnataka

Address:

Mumbai City, Maharashtra

Amount Paid for 07-Nov-2013 to 25-Apr-2014
User ID #[protected]
I am not using this connection from March-2014 mid as I have moved Bangalore, I have called customer care for transfer the connection but not available in my area so IN CALL I have requested for disconnection the account in March only

But in May mid I have received BILL for overdue Rs 2, 496.38, So I called again on 30th May to resolve the issue and received the reply “then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later and starting the disconnection process”

As mentioned I have last used is March mid so there should not be charged for next 6 months (Oct-2014), They are forcing me to pay for Next 6 Months then only disconnection will happen.

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Aug 14, 2020

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

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Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Amit,

Greetings from Tikona.

Please be assured that your concern listed June 24, 2014 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Khare,

Greetings from Tikona.

With regards to your concern, we would like to inform you that your CPE recovery and full and final calculation of your account is in process. We will revert accordingly.

For any further issues/queries, please contact us on our toll free number[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care