[Resolved] Tikona — adv. nidhi sharma and shruti sharma threatening calls | |
Hi I used tikona for 6 months then i want to disconnect the tikona then i clear all the bills and rewuest on mail to disconnect my connection but they didn't terminated my broadband connection for approx 5months and in these 3 months tehy are persuading me to continue with tikona but i did ccept the offer so they delaying my termination approx after 5 konths thee termination happens and the service expert come on my home to removethe modem but after some time i am getting call from tikona they saying that paythe outstandingamount which you used in these 5 months but wheni discuss about this problem you are delaying my termination it's not my mistake but they didn't understand and they say they will contact me later and after approx 1 month i get call from a lady who is saying that she is nidhi verma an advocate in high court they say me to pay the outstanding amount otherwise she will case on me and arrestme for 6 months and the penalties of 50000 i have to pay but when i discuss my problem withher she also didn't understand and disconnect the phone. This is my humble request from tikona to resolve the issue and be loyl for your costumer Was this information helpful? | |
Jun 14, 2019 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. | |
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Today after 4 days she called us again and asked for the payment (which we never denied) in half an hour at or before 12:00 PM on 4th jan 2021.
after a conversation when i asked her about her identity, which i guess a normal legal right of every Indian citizen she got angry and threatend us that she is going to issue a Summon against us to present at Delhi court, when is said that she is on a recorded call, she got more tempered and threatend us even on a higher scale and said i will show you my identity on court and disconnected the call.
When we tried to call tikona customer care on[protected], we got only to option 1 is dial 1 for technical issue and dial 2 to for billing and any other issue (talk to a representative), when we dialed option 2, we have received a response that - "thankyou for calling tikona" and line got disconnected automatically, this is how they serve their customers.
Even if you download their customer charter you will find in point no. 16 - "16. Miscellaneous
a. Governing Law & Jurisdiction: The validity, construction and performance of the terms
and conditions of the Agreement shall be governed by, interpreted and construed in
accordance with the Law of the Republic of India. The Parties hereto agree to submit to
the exclusive jurisdiction of the courts at Mumbai, India."
you will not even find a boardline number to connect with them anywhere on the internet.
if you have any issue with them they will take their own sweet time (sometime MOnths) but if they have any issue they want to get it resolved with threatening calls taht to immediately.
earlier we had some issue which took almost a month even we have written so many mails to them, few of them we marked to telecom ministries. DOT as well even then they have guts to take their own time in responding the mails.
we are going ahead to tackle this problem, if anyone has similar issues, we request them to write or comment on this.