[Resolved]  Tikona — after payment not given connection

Address:

Mira Road (East), Thane, Maharashtra, 401107

Hi Prakash Sir,

Need you intervention on following issue:

Technician & customer care executive is giving false commitment to customer:

On Thursday I have called your customer care executive for new connection as per the guide line given by your customer representative I have make the online payment of 6180/- and taken 12 months 6mbps unlimited connection on Thursday...

Your representative told me that online service technician assigned you and they will visit in your home and the connection will start within 48 hrs... I told your customer care representative that on Saturday I m available at home please arrange technician accordingly so that on Saturday connection will done...

But today no one visited at home for the connection setup so that I called online assigned technician Mr. Kiran (mob no[protected] but the he is not picking up the phone and not responding... I have draft the message accordingly to call back me but till the time he has not yet contact me...

Then I have called to customer care on 12 o clock for the status that why technician is not visited home... Customer care executive Ms. Pranali and other two guys are connecting to Mr. Kiran but they are also not able to connect with them, then they have called to backend team to assige new technician and commited me that new technician will visit before 6:00 PM and start the connection...

I have received call from other technician mob no.[protected] around 3 o'clock and told me that today it is not possible tomorrow it will be done... But I clearly told him that I need connection by today only... the technician told me that he will speak with Manager and come back to me... but the 2nd technician is not called me... around 3:30 PM I called him but he has disconnected my call on that time...

Sir, till the time no one called me, no one visited at home... And still customer care representative misguiding to me that sir Abhi 6 nahin baja hai AAP wait karo engineer AA jayenge... Agar aaj nahin aaye to AAP favour karo kal 10 baje tak AA jayenge..Why should I wait after making the 100% payment????

Sir my concern is that my entire day is spoiled with discussion with your customer care representative and trying to call to technician Mr. Kiran and 2nd technician mob no[protected] but not receiving and proper resolution from them...

I have attached my call details, payment confirmation SMS for your reference purpose...

The case is clearly show that cheating with customer, misguiding, unprofession work, poor service with zero responsibility, unprofessional technician...

Sir I promise that I will do my job 100% and share my poor experience with tichona to online consumer forum, Facebook, twitter, whtsup group and other social media so that maximum loss I will do for your organisation...

Now it's your call what action you will take on these people...

Regards
Dev Narayan Mourya
[protected]