Tikona — Amount not refunded after deduction | |||||
My tikona user of Id is [protected] and I requested for disconnecting tikona on July 13th 2015 and on sep 29th 2015 I received the final bill amount. The bill has been wrongly charged as for the month of July 26, 2015 to Aug 26, 2015. I have requested for disconnection on July 13th 2015 and for this period I have already paid the bill. After requesting for disconnection and further processed by tikona, I haven't availed tikona services. In the subsequent bills, amount has been adjusted but late fine has been incurred for non payment of bill.I am not liable for paying the late fines as I didn't have to pay the bills for the months which were under disconnection process. Further I found out that I am eligible for refund from tikona for the period of July 13th 2015 to July 25th 2015 as I had paid the bill in advance. After several mails and calls to tikona customer care I have not received any reply from Tikona. Please look after the matter and initiate the refund process. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Mr. Chaudhary,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 187.86/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated and the devices have been recovered from your premises.
Post full and final calculation, you are liable to pay outstanding amount of Rs. 187.86/- .
To make online payment follow the link: http://tikona.in/for-home/customer-support/tikona-care/quick-bill-pay/
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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Greetings from Tikona.
Please be assured that your concern listed Oct 11, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care