Tikona — amount paid, no service

knnikhil

from Mumbai, Maharashtra

Address:

Mumbai, Mumbai City, Maharashtra, 412308

I have already paid for 3 months in advance. My installation was done on 13th March and still don't have access to internet. Internet isn't activated yet and customer care says it's back end issue and even they don't know when it will be fixed. worst experience ever.
They won't even refund the amount in bank account. give me the service I paid for for Or refund my money.
I have contacted customer care, the technician, the sales person I paid money to countless times. but no help and now they don't care at all. Had I known this in advance, I would have never gone for Tikona.
my Customer Account No.[protected]

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Tikona Digital Networks customer support has been notified about the posted complaint.

Mar 19, 2020

Updated by knnikhil I paid the amount to their sells person on 5th of March (its been two weeks) and he told me that it will be done within 2-3 days. after 3 days I called the sales person again and here begins the lies. whenever I call, he says it will be done by today evening, tomorrow morning and so on. After so much frustration, I called customer care and got to know that the sales guy hasn't even paid the amount on my behalf. Anyway... later on, I got to know that its been paid on 10th March. now here comes the actual trouble. they took 3 more days to come here for installation. But just for installation and not for internet activation. Technician told me that it's a back end issue and within a few hours he will come and fix the issue and start the connection. call after call, I did so many calls to engineer, customer care and even that sales person without any help. Customer care says that its a technical issue. I asked them to connect the call to back end/technical team to know the update... they said that's not possible and I have to just wait. it's passed two weeks and due to this "corona virus" thing, I have to do work from home. only I know how difficult and frustrating this all has been foe me due to their unprofessional behavior. Help me get my refund if they can't give me the service I paid for.

Verified Support

Mar 20, 2020

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We are sorry for the inconvenience caused. We request you to share your complain on forum.tikona.in. We assure a quick resolution.

Regards,
Tikona Care.

Mar 20, 2020

Updated by knnikhil Why can't you guys just help me instead of asking me to share the complain at forum.tikona.in
I tried creating account on your forum for sharing the complain but I never received the activation key on my mail which is required to activate account on this forum : http://forum.tikona.in/
Here is my User ID : [protected]
I am desperate need of help as I have to work from home due to corona virus thing and I might lose my job if I don't have the internet for which i have already paid. This is completely unprofessional. If you can't fix this, just say it and refund my money. And I don't want to wait for 30 days to receive a DD from you to my address. Just issue the refund directly in my bank account. This is now mental harassment.

Here is my story again from the beginning : I had no other option then writing to you and bringing this to your light.
I bought Tikona 3 months Broadband subscription plan with 40mbps unlimited data. On 5th march I paid Rs.3182 to your sales person Jitendra ([protected]) and was told that i will have my internet within 2-3 days. I waited a few days before calling him. He told me that the devices were not available and that's the reason in delay of installation and he keeps telling me the same thing whenever I called him.
At last when i called to customer care I was told that the amount has not been paid by the salesperson and hence the delay in installation. Finally, after multiple calls to sales person, it was paid on 10th.
On 13th a technician Nagraj ([protected]) visited and did the installation. After installation, he told me that there seems to be a back end issue as there is no net speed in my connection. He told me that, he will keep be in touch with back end and will keep a follow up for me and as soon as the issue gets resolves, he will come back and activate the internet.Now, whenever I called him afterward, he keeps repeating the same thing that it's a back end issue and he can't do anything about it. After a while, he even stop taking my calls. Whenever I call customer care, they kept me on hold for talking to the technician Nagraj just to tell me that issue still persist and there is no way they can speed up the process.I have called the sales person, the technician and customer care countless times till now and no one is offering me any kind of solution. It takes half an hour to connect to customer care and they hang up the call whenever then want to even though i have been talking so politely to them.I have discontinued my previous broadband as I wanted to have tikona. Now, due to this Corona Virus thing, my office asked me to work from home. But since I don't have the broadband, I have been forced to take the time off as my work depends on the internet. It has been such a frustrating experience I can't even express. No one seems to care at all.

IF they will tell me that this issue can't be fixed, I will look for alternative. When asking about refund, i was told that it will take at least 30 days that also only if I am eligible. In that case, a DD will be sent to my address and they can't just credit the amount to my bank account.

I just want my internet service I paid for. It's been more then two weeks. My friend is using tikona in the same building without any issue. I have already discontinued my previous broadband because i bought tikona service and also there is no other broadband available in my area. I can't afford to lose my job because I can't work from home. I have attached my subscription receipt. Please help me!
User ID : [protected]