[Resolved] Tikona — asked for disconnection & the line is active forcing to make payment | |||
Account no - [protected] Had asked for disconnection on 31st july'17 and tikona has kept the line active in zero rental plan. Now asking for usage and payment when i never asked for zero rental plan. And to avoid any mis-usage had asked for disconnection. Infact, in good faith even took a new tikona connection at my new residence and have been following up and on calls and mails to tikona. All that they say is the money to be paid. Why should i pay when i had not used and asked to suspend the line. It was tikona who decided to keep the line active and they better be responsible for the usage. As a customer, i never asked for it. Now they send me a demand notice. Either it gets withdrawn or i approach consumer court with all the proof and communication sent to tikona. This is cheating Was this information helpful? | |||
Apr 20, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Mar 04, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. We have checked and found that your account has been terminated as per your request. Post devices recovered from your premises, full and final settlement amount will be concluded. Regards, Tikona Care. Verified Support Mar 20, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs 777.6/- at the earliest. You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. | |||
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