Tikona — ASKING INTERNET PAYMENT THAT I HAVE NOT USED. | |||
SIR MY TIKONA USER ID IS [protected]. I HAVE REGISTER FOR THE DISCONNECTION OF MY TIKONA INTERNET CONNECTION BUT THEY ARE SAYING THAT IT WILL TAKE 15 TO 20 DAYS FOR DISCONNECTION. MY PACK RENEW ON 26TH OF EVERY MONTH. I HAVE GIVEN MY COMPLAIN FOR DISCONNECTION ON 18TH SEPTEMBER 2014, THEY SAID THAT YOU WILL NOT BE CHARGED ANY MONEY UNLESS YOU USE THE INTERNET AFTER 26TH. I AM NOT USING THE INTERNET CONNECTION FROM SEVERAL DAYS AND I HAVE REMOVED ALL WIRES OF TIKONA BUT WHENEVER I AM CALLING TO TIKONA CARE, THEY ARE SAYING THAT EVERYDAY YOU ARE USING THE INTERNET CONNECTION. THEY TOLD ME TO CHANGE THE PASSWORD. I HAVE CHANGED MY PASSWORD FOR 7TH TIME BUT I AM IN VAIN. WHEN I AM ASKING THEM TO TELL THE IP ADDRESS OF THE COMPUTER, THEN THEY REFUSE TO GIVE. NOW WITHOUT USING ANY CONNECTION THEY ARE GOING TO CHARGE ME THE MONEY. SO PLEASE GIVE THE SOLUTION REGARD SNEHANSHU SIDDHARTH CONTACT:[protected] Was this information helpful? | |||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Siddharth,
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your conversation on September 25, 2014, we confirm that your account has been used by your friend. So we request you not to share your user id and password with anyone.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
We have noted your feedback and will share the same with our respective team.
With regards to your conversation on September 25, 2014, we confirm that your account has been used by your friend. So we request you not to share your user id and password with anyone.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
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Greetings from Tikona.
Please be assured that your concern listed Sept 22, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care