Tikona — asking money even after disconnection | |||
team, i want to report complaint agaist tikona broadband service (chennai) we are using this service appx from end of 2013 till feb 2015 . user id is [protected] . due to poor connectivity and lot of technical difficulties we faced we had a discussion with tikona customer care service regarding discontinuation of the service. we registered for a plan of 799/- and 20gb we did not consume any data due to difficulties we faced . it have been confirmed from tikona end that they will disconnect the service. but thet never visited our place. today we got a call from a person saying he is a lawyer NAme:devendar chauhan phone no:[protected] to pay amount 1669 else tikona will place a file against us and compensation amount will be 8000 I need to know that when we did not consumed any service from tikona and when they confirmed discontinuity of the service, still why tikona is asking for may and case and why we are liable to pay the amount which service we did not utilized. Was this information helpful? | |||
|
Tikona Digital Networks customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Kanetkar,
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, we confirm that your Tikona service has been terminated
We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jun 16, 2015 has been noted and our team is working on addressing the same.
Regards,
Tikona Care