Tikona — Asking to pay the bill after one year of disconnection

Biju Pallath

Address:	560067
Website:	tikona

I am biju from bangalore.I had a internet connect with tikona.Last year around august, because of the bad service i informed the i don't want their connection.When i told they informed me that they will disconnect my connection.For more than 2 months i was behind them to disconnect the connection.After 3 months they told they will disconnect and there is no payment due.Today one person told me telling am from legal department of tikona and you should pay 750 rupees and if not you should come to delhi court.I heard that lot of people have same experience, if a customer tell to disconnect they wont disconnect and threaten the people like this.Moreover they are asking me whether you have any written proof.Requesting your urgent attention to it.

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Tikona Digital Networks customer support has been notified about the posted complaint.

Jun 07, 2016

Updated by Biju Pallath My User ID for Tikona is [protected]

Jun 22, 2016

Updated by Biju Pallath Today i called TIKONA customer care [protected] they told me to pay 475 rs.I am ready to pay it so that this headache will go from my head.But i asked one thing i want a official email regarding the final settlement.They are not ready to give that, tikona engineer is telling me he will give a ticket number.This itself shows how fraud this company is.without a official communication I am sure after some days they will start harassing me stating your bill is pending.

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Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Biju,

Greetings from Tikona.

Please be assured that your concern listed June 7, 2016 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Pallath,

Greetings from Tikona.

With regards to your concern, we confirm that your Tikona service has been terminated.

We would also like to inform you that your CPE recovery and full & final calculation of your account is in process. We will update you accordingly.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care

Biju Pallath

Last Friday that is 10 th june, i got a call from one of the tikona employee that Saturday he will come for taking tikona device.I kept their device ready for collection.But till now nobody has come for collecting the device.