[Resolved] Tikona — Bad internet connection and pathetic cust service | |||||
My cust id is [protected]. Tikona wifi is loaded with prob. Since yest my connection is patchy. It comes and goes every 5 seconds. Yest I called their call centre. Was on hold for long, no ans. Today had to call thrice and finally spoke to a bloke who told me not to use internet 24 hours to avoid the prob. When I asked him to send someone to check if adapter needs replacement which he suggested could be causing the prob. He flat out refused saying they will monitor my situation at their conveniece. However, by the end of the long call, the internet was up and running but only for few hours. I have been trying to call the cal centre for the last hour. Got no ans. This is nightmare. Was this information helpful? | |||||
Nov 18, 2016 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support Oct 10, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Jain, Greetings from Tikona. We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly. Regards, Tikona Care Verified Support Oct 12, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Jain, Greetings from Tikona. We would like to inform you that resolution of your technical complaint is in process and once the issue gets resolved will update you accordingly. Regards, Tikona Care Verified Support Oct 13, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Jain, Greetings from Tikona. Kindly note, the technical issue reported by you has been successfully resolved. Currently you are able to access uninterrupted services and no issue is observed in the backend. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care Verified Support Oct 17, 2016 Tikona Digital Networks Customer Care's response Dear Mr. Jain, Greetings from Tikona. Kindly note, the technical issue reported by you has been successfully resolved. Currently you are able to access uninterrupted services and no issue is observed in the backend. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care | |||||
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