Tikona — Bad Network For almost 2 Months

lalitmahur

from Agra, Uttar Pradesh

Address:

Gurgaon, Haryana

Dear Sir This complaint is against Tikona Digital Network for providing bad service for a long time and ansking to pay the bill for it without any relaxation for their technical failure. My Tikona ID is [protected]. 1) First thing was that they did not provide a good network for which i did not pay bill tmely and waited for their Problem resolution first and they were unable to resolve the Issue. 2) Now they have imposed late payment on it and asking to pay the bill. 3) They are saying to pay bill as it is without any Waiver and after that they are saying to give Technical Problem Resolution. Their Stand for their this kind of Behaviour- "If my Daily usage is more Than 100 MB then they will not consider me eligible to receive any kind of waiver." My Stand Against their this Condition- "i got 2mbps Plan if out of 24 Hours a day only if 2 Hours net runs then it will easily exceed 100 MB and for rest of 22 Hours i have to suffer bad network and on that i have to recharge other source of interet so i should received waiver for the default days." I had already mailed this condition to them and i got all mail record for requesting providing good network. Please you are requested to do something in this manner. Regards Lalit Mahur

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Tikona Digital Networks customer support has been notified about the posted complaint.

Oct 06, 2015

Updated by lalitmahur Dear

I got a confirmation call on[protected] at 4:25 pm regarding your bad network that and it was told from your side that on 4-10-15 your engineer that visited my house ( yes he had visited) and he had resolved the network issue.

I denied your this fake report and for proving it I took the Engineer in Conference with the executive and he clearly said that sir I had forwarded the msg to the Area Manager and he will have to visit you and after that you will receive solution.

On hearing that your Executive disconnected the call.

This is your Real face, you were hopeless and now you are shameless also.

Sir there are only two ways of my satisfaction
1) Either provide good network service.
2) Or admit that you are not capable to provide service and I will happily move forward to stop my connection and pay full bill also.

There is no way that I will choose disconnection from my side, I will not...

Cust ID- [protected]

Regards
Lalit Mahur

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Comments

Tikona Digital Networks Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Lalit,

Greetings from Tikona.

Please be assured that your concern listed Oct 02, 2015 has been noted and our team is working on addressing the same.

Regards,
Tikona Care

lalitmahur

from Agra, Uttar Pradesh

Dear Tikona Manager

Sir your concern is wrong and useless for me as:
For past two Months your Engg visited 4 times my house and gives solution as "ohh hoo iska face to IP ki direction me nahi hai par ab Maine KR diya hai ab dikkat nai ayegi"

This time you gave a new excuse there is now some obstruction so problem was arising.
Overall result is still my network is not working and I have to pay unnecessary 3 month late payment and two month charges.
One more thing this is very immoral that you are saying that first I would have to pay bill and then technical support will be provided as talked with your representative today Name- M.Dhanish Ph- [protected].

Regards