[Resolved] Tikona — Bill

chirag3553

from Gurgaon, Haryana

Address:

122001

I was using tikona internet for 4 months but the internet never worked properly. So, I asked them to disconnect my services before a new bill cycle but their senior department asked me to give them 5 more days and told me that if internet doesn't start working then they will disconnect it and I will not have to pay anything because my complaint was registered before the bill cycle. Even after 5 days the internet didn't work so I asked for disconnection and after the disconnection they started calling me and said I will have to pay the amount for those days.

Was this information helpful?

No (0)

Yes (0)

Nov 14, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details. We have assigned a reference number # TIKOCT11732 to your case.

Request you to mention the reference number in the subject line while sharing your details with us on [protected]@tikona.in

Regards,
Tikona Care

Verified Support

Oct 13, 2016

Tikona Digital Networks Customer Care's response Dear Mr. Manchanda,

Greetings from Tikona.

Currently outstanding is Rs. 466.35/-, request you to clear it to avoid the late payment charges.We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future, you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care