[Resolved] Tikona — Bill generated after disconnection request and threatning to file case

rajefi

from Thiruvananthapuram, Kerala

Address:

560037

Customer ID:[protected].
I had used the tikona broadband service for 3 years and on May2016 due to medical emergency i had to vacate my house and travel to native. For disconnection, i had requested Customer care.
Latter i could understand that the bills are getting generated. Again i gave a call to customer care and seeked for explaination, when they were insisting for payment i escalated the call to senior staff. i was ensured that the case will be taken care.
But they still kept on generating the bills and Now after few months, someone who is pretending to be from Tikona legal team is calling and threatning to pay the bill else they will file a case.

The company is unprofessional and making money by cheating the customers.

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Oct 19, 2016

Complaint marked as Resolved

Tikona Digital Networks customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona.

Your account disconnection request is in progress and your account will be terminated shortly.
Post termination the devices will be recovered from your premises and full and final amount will be concluded.

Regards
Tikona Care.

Verified Support

Nov 03, 2016

Tikona Digital Networks Customer Care's response Dear Subscriber,

Greetings from Tikona,

We have checked and found your account is terminated as per your request.

As full and final is concluded, we request you to make payment of Rs.2, 436.24/- at the earliest.

For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in

Regards,
Tikona Care