[Resolved] Tikona — bill generated even after request for account termination | |||
My tikona user id is : [protected]. Since i am out of town i request tikona through my registered mail id for account closure on 13april however they kept the account open and put it on rental stop mode. They are not responding to mails and daily bill amount is increasing by 100rs. I mentioned in my mail if account is not closed i will not pay bill. Was this information helpful? | |||
Jun 24, 2018 Complaint marked as Resolved Tikona Digital Networks customer support has been notified about the posted complaint. Verified Support May 16, 2018 Tikona Digital Networks Customer Care's response Dear Subscriber, Greetings from Tikona. With regards to your concern, please note that your account termination request is in progress and disconnection team will get back to you on the same. Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care. Verified Support May 24, 2018 Tikona Digital Networks Customer Care's response "Dear Subscriber, Greetings from Tikona, We have checked and found your account is terminated as per your request. As full and final is concluded, we request you to make payment of Rs 1307.00/- at the earliest. You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end. For any further issues/queries, you can contact us on[protected] or you can reach us at forum.tikona.in Regards, Tikona Care." | |||
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Kindly note daily INR 100 bill amount is added There is no one to use your internet but still the amount is increasing. Tikona shall not only be held responsible for the bill amount generated but also for daily customer harassment and charging / cheating customer.
I have in written confirmation the mail sent for account closure and stating if account not closed by Tikona then CUstomer will not pay the bills generated after that and that stands.
I do not mind if you wish to take the bill amount to any value no given day that amount will be paid for sure. It is Tikona's fault and they shall settle the same.
Greetings from Tikona,
We have checked and found your account is terminated as per your request.
As full and final is concluded, we request you to make payment of Rs 1307.00/- at the earliest.
You are liable to pay Rs 1, 500/- as penalty for breach of the terms of services, If you failed to surrender the Roof Top Device even after several intimation from our end.
For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in
Regards,
Tikona Care.