Tikona — Bill generated for not usage of service since nov 6th, 2015 | |||||
Hi, My User Id : [protected] Technical snags and service disconnections are very common in case of Tikona. In the month of Nov, 2015, there was an issue with the connectivity for which I raised complaints and kept phoning many times. I was working from home and completely dependent on Internet. As there was no internet, I incurred more than 24500/- loss. Then Chennai rains made the situation still more worse. Then I got many calls in the month of December that I need to pay the bill. People of TIkona were warning me saying that they would proceed legally for charging me illegally. In the month of January, 2016, I sent an email to Tikona to deactivate the service immediately. Then I got a call from Tikona and the one who spoke to me that day promised me that Tikona would waive off the entire bill generated and to start services freshly. He also promised that this kind of situation will not be repeated again. I told him devices are not working and need to fixed these as well. He said that he would send an engineer to fix the issue. Then after keeping continuous follow up to activate the service since a week, on 24th Jan, 2016, service person visited and fixed the connectivity issue. When I logged in my account, I saw no bill was waived off. And I got messages that my rental has stopped and would be charged 5paisa/1MB from here onwards. Tried calling customer care and they disconnected the call in the middle and some made false promises that they would waive off entire amount and the charges would be done for the services started since 24th Jan, 2016. So, Finally I want Tikona to waive off my entiire bill and start providing the service freshly. Was this information helpful? | |||||
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Tikona Digital Networks customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
User Id : [protected]
These customer care executives never understand what the problem I am facing. I got a call from Tikona today and he made me confused in calculating the bill. I paid 2280/- while taking new connection.
2280/- = Installation charges 500 + Rental 1780.
I had chosen the 750 plan and the bill would be 855(Including Taxes) every month.
As my billing cycle falls on 26th of every month, the following is the detail how the billing was done every month. Connection activated on Aug 6th 2015.
Amount with Tikona on Aug 6th = 1780/-
Aug 6th - Aug 25th = 484/-
Amount with Tikona on Aug 26th = 1296/-
Aug 26th - Sep 25th = 855/-
Amount with Tikona on Sep 26th = 441/-
Sep 26th - Oct 25 = 855/-- (Balance paid online)
Amount with Tikona on Oct 26th = 0/-
Oct 26th - Nov 25th = 855/-(But no connection Since Nov 6th. So should be waived)
(Outstanding Bill on Nov 26th = 855/-)
Nov 26th - Dec 25th = 855/-(But no connection)
(Outstanding Bill On Dec 26th = 1730)
Dec 26th - Jan 23rd = (Services Suspended)
Now Outstanding Bill on Jan 23rd= 1730/-(This should be waived off completely)
Jan 24th service resumed
Used service from Jan 24th to Jan 26th Charged at 5ps/MB
Outstanding Bill on Jan 26th = 1978/- (1730 + Data Usage Charges at 5ps/MB)
Amount paid on Jan 26th noon : 1200/-(Paid for the period of Jan 26th to Feb 25th = 900/- + Oct 26th to Nov 6th = 300/- as per Amit senior executive)
Now, Outstanding Bill on Jan 26th = 778/-
One more bill generated on Jan 26th = 850/-(This to be waived off as already paid above)
Now Outstanding Bill on Jan 26th = 1628/-
Outstanding Bill on Jan 27th = 1728/- (Including Late Payment Charges)
So finally Amount to be waived off is as follows
Oct 26th - Nov 25th = 855/-
Nov 26th - Dec 25th = 855/-
Total Amount to be waived off = 1710/-
So please consider the above calculation for waive off and do not torture me in understanding the above.
After adjustments, the outstanding bill should be 18/-
But Tikona people cheated me in understanding the calculation and waiving just 800/- which is unfair.
I am completely fed up with explain this to each and every representative. They are completely illeterates.
These customer care executives never understand what the problem I am facing. I got a call from Tikona today and he made me confused in calculating the bill. I paid 2280/- while taking new connection.
2280/- = Installation charges 500 + Rental 1780.
I had chosen the 750 plan and the bill would be 855(Including Taxes) every month.
As my billing cycle falls on 26th of every month, the following is the detail how the billing was done every month. Connection activated on Aug 6th 2015.
Amount with Tikona on Aug 6th = 1780/-
Aug 6th - Aug 25th = 484/-
Amount with Tikona on Aug 26th = 1296/-
Aug 26th - Sep 25th = 855/-
Amount with Tikona on Sep 26th = 441/-
Sep 26th - Oct 25 = 855/-- (Balance paid online)
Amount with Tikona on Oct 26th = 0/-
Oct 26th - Nov 25th = 855/-(But no connection Since Nov 6th. So should be waived)
(Outstanding Bill on Nov 26th = 855/-)
Nov 26th - Dec 25th = 855/-(But no connection)
(Outstanding Bill On Dec 26th = 1730)
Dec 26th - Jan 23rd = (Services Suspended)
Now Outstanding Bill on Jan 23rd= 1730/-(This should be waived off completely)
Jan 24th service resumed
Used service from Jan 24th to Jan 26th Charged at 5ps/MB
Outstanding Bill on Jan 26th = 1978/- (1730 + Data Usage Charges at 5ps/MB)
Amount paid on Jan 26th noon : 1200/-(Paid for the period of Jan 26th to Feb 25th = 900/- + Oct 26th to Nov 6th = 300/- as per Amit senior executive)
Now, Outstanding Bill on Jan 26th = 778/-
One more bill generated on Jan 26th = 850/-(This to be waived off as already paid above)
Now Outstanding Bill on Jan 26th = 1628/-
Outstanding Bill on Jan 27th = 1728/- (Including Late Payment Charges)
So finally Amount to be waived off is as follows
Oct 26th - Nov 25th = 855/-
Nov 26th - Dec 25th = 855/-
Total Amount to be waived off = 1710/-
So please consider the above calculation for waive off and do not torture me in understanding the above.
After adjustments, the outstanding bill should be 18/-
But Tikona people cheated me in understanding the calculation and waiving just 800/- which is unfair.
I am completely fed up with explain this to each and every representative. They are completely illeterates.
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+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Greetings from Tikona.
Please be assured that your concern listed Jan 25, 2016 has been noted and our team is working on addressing the same.
Regards,
Tikona Care