Tikona — Bill generated post connection cancellation, threatening emails of legal notice

Nov 18, 2015

Updated by adity khandaalkar There is literally no extent of cheap measures taken by Tikona to loot money from customers. Tikona sent some recovery agents to my address who looked like criminals, barged into the house to take the modem.

First of all we never bought any modem from Tikona. We have only one laptop for the usage of internet.

This fraud guy with names Santosh and Srinivas never picked up the phone post the intruding incident. There phone numbers are "out of reach" all the time.
Email address attached in the images.


So far got 87 calls from customer care centre of tikona, threatening us to pay bills, yet providing no resolution on "No Internet Connectivity".


This is breach in privacy. Tikona went out of the way to keep ringing customers all day long. Absolutely Frustrating..

Connection details
Payment made in cash : Date 11th June 2015

Payment : Rs. 3000 advance

Connection Started : 15th June 2015

Date : 3 August 2015

After this date the connection was intermittent. Speed 20kbps-50kbps.

Date : 16th August 2015

Post this date, we never got any internet connectivity and hence stopped using it.
Image attached : Request for cancellation, never got any revert or resolve.


And Today we are getting this LEGAL NOTICE to pay bills in 7 Days.
What sort of service is it ?

Your whole company is full of shameless and reckless people.
I wish your company sees a doomsday very soon for torturing people.
Absolute frauds !!!


We mailed from multiple email accounts and phone numbers but yet no resolve.


Its been 2 months since cancellation and we still get the generated bills sent to the same address.

STRANGE THING IS CUSTOMER CARE EMPLOYEES ARE NOT SURE ABOUT THE AMOUNT OF BILL TO BE CHARGED

Mail dated 2nd October 2015 has :

=============================
Your Tikona Wibro bill of Rs. 2085.5 is overdue.

Mail dated 18th November 2015 has

=============================
you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.1203.

HOW IS THIS POSSIBLE ??


Lastly, Tikona folks please be professional and stop this non-sense towards your customers.
You are taking us far away from being loyal.


Below is the compilation of Email chains and follow-ups
=============================

Date : Thu, 25 Jun 2015 15:15:40
Subject: Tikona Broadband very Slow Speed
From: Aditi Khandalkar
To: [protected]@tikona.in, nodal.[protected]@tikona.in, j.[protected]@tikona.in

Hi,

This is to bring your attention to my problems here.

I have called your customer care number multiple times still no resolve.
The person who installed the system would not pick his call.

I have taken the broadband connection with registered number
+91-[protected], 2 weeks back. The internet connection is very slow. It
drops of at the peak hours ( around 8pm and 11 am ). Sometimes, I cant even
login in the system to access net. I have paid 3000Rs for 3 months
advanced. This is not the type of service you give to customers.
Waiting for the earliest resolve.

--
Regards,
Aditi Khandalkar

===============================

Date: Fri, 28 Aug 2015 03:48:18 -0700

Subject: plz cut this connection ASAP

From: Akshay Khandalkar
To: [protected]@tikona.in

Hi,

i want to close this connection for which i have already sent a mail.
plz stop mailing me for payments etc else i will put your case in consumer
court.

--
Thanks and Regards,

Akshay Khandalkar

===============================


Date: Wed, 16 Sep 2015 16:26:43 +0530
Subject: Re: plz cut this connection ASAP
From: Akshay Khandalkar
To: [protected]@tikona.in


plz update me on the status of this email, i am highly unsatisfied with
your service, STOP THIS CONNECTION N STOP CALLING ME.
On Aug 28, 2015 4:18 PM, "Akshay Khandalkar"
wrote:

> Hi,
>
> i want to close this connection for which i have already sent a mail.
> plz stop mailing me for payments etc else i will put your case in consumer
> court.
>
> --
> Thanks and Regards,
>
> Akshay Khandalkar
>
>


===============================
Suspensionalert
Sep 24

to me
Dear Customer,

Greetings from Tikona!

We would like to thank you for choosing Tikona as your Internet Service provider and for your continued support in us and in our relationship.
It’s a privilege to have you as a valued customer and a pleasure for us to provide you with the best of services.

Details of your Tikona WI-Bro Service Account are - BAN –[protected] & Service ID – [protected]


Your Tikona Wibro bill of Rs. 2085.5 is overdue. Consider this a final reminder for you to make this payment. Further delay in payment may lead to suspension of Services.


We will ensure that we remain committed to providing you and all our customers with the best of service with flawless effort. And to ensure that, we request our customers to be prompt in their monthly payments.

There are multiple easy and hassle free ways to pay your Tikona Secured Wireless broadband bill, choose the way that works best for you
· Online Payment:
Pay your bill online in 3 simple steps, Just Logon http://www.tikona.in/online-payment

· Pay TM : Pay your bill through Pay TM by visiting https://selfcare.tikona.in/, enter login Details, Click on Bill Payment > Enter Amount > Select Pay TM Wallet > Proceed for payment.

· Cash Payments: Pay your bills in cash at select retail outlets within your neighborhood, Click here to find the nearest retail outlet.

· Drop boxes - Cheque/Demand Draft: We have more than 5000 drop boxes in convenient locations where you can drop your cheque or draft. Click here to find the nearest Drop box location

· Home pick-up facility: Pay at your doorstep, you can now pay cash against vouchers or handover cheque / Demad draft.
To avail this facility just write to us at [protected]@tikona.in or call[protected]
Note –

o A nominal amount of Rs.20/- will be charged for this facility, which needs to be paid directly to the agent appointed for Home Collection.

o We do-not provide receipts against Cheques

o E-receipts issued in case of ordinary Cash Payment


Please note: This is an auto generated mail, please do not reply to this mail. Feel free to call Tikona Customer Care on[protected] or write to us at visit [protected]@tikona.in in case of further assistance


Please ignore if already paid

Tikona Care
===============================


Date : 25-September-2015
Aditi Khandalkar
Sep 16

to customercare
Hi team,

Please stop the connection o[censored]ser ID [protected]
Registered in the name of
Akshay Khandalkar +91-[protected]
Effective immediately.

Thanks,
Aditi Khandalkar

===============================


Date : 18-November-2015

Demand Notice

AKSHAY KHANDALKAR
FLAT A13 LAKSHMI PENTHOUSE HONGASANDRA ROAD NEAR MICO LAYOUT WATER TANK GARVEBHAVIPALYA BENGALURU

Sub: Your Tikona Service ID No [protected] & Billing Account Number[protected]
Dear Customer,
We wish to draw your kind attention to the following facts:

That Tikona Digital Networks Pvt. Limited is a corporate body duly registered under the Companies Act, 1956, and in business of providing Internet services.
That you have subscribed the internet Services being provided by us on the terms and conditions as laid down in the subscriber registration Form (SRF) which was duly read acknowledged and signed by you

That in lieu of the internet services availed under this agreement and the devices provided to you, we have from time to time sent you bills for the same.


In view of the non-payment of the bills, you have also been reminded through telephone calls and SMS messages to make payment of the bills sent to you. However, in spite of several such demands and reminders, you have failed and neglected to pay the amounts of outstanding bills aggregating to Rs.1203.


In accordance with the terms and conditions of the SRF, you were under an obligation inter-alia to make payment of periodic bills raised upon you in respect of services availed by you. However, in spite of the receipt of Statement o[censored]sage from us, you have grossly failed to make said payments.
In addition to above, you shall be required to pay Rs. 1500 in case you fail to return Modem along with all accessories to our authorized representative.
Please refer to Para 23 of Terms and conditions of the subscription, an extract is appended below

“In case of service discontinuation, the subscriber shall compulsorily return all the modems in working condition. In the event of subscriber not being able to deliver the modem to the company, for reasons attributable to their action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber Rs. 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans.

Please note that the Modem provided by Tikona and installed in your premises is a wireless transmitter imported by the company under a license issued by WPC wing, Department of Telecom, Government of India. Possession of such equipment, under your ostensible charge, is prohibited under THE INDIAN WIRELESS TELEGRAPHY ACT 1933 ACT XVII OF 1933.

You are requested to make immediate payment of Rs.1203. and give you this notice, that if you fail to pay, the aforesaid sum thereon within 7 days we shall have no option, but to adopt appropriate recovery proceedings, inclusive of legal proceedings criminal as well as civil, against you at your entire risk as to costs and consequences. Please ignore if already paid.
You can pay by Cheque / Demand Draft / Online by multiple ways, log on to http://www.tikona.in/bill-payment to choose the best option.

Yours Sincerely
(Authorized Signatory)

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.